Universal Banker

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Position Summary
Universal Bankers provide service to all clients of the bank in addition to referring clients to other lines of business. The successful candidate must be able to perform all duties of a paying/receiving teller and be proficient in assisting with online banking, debit cards and assist with other duties as assigned, while complying with banking regulations and internal policies and procedures. Job requirements include: Minimum GED or High school diploma required; college degree or equivalent work experience preferred; one year cash handling experience in a bank or prior responsibility handling large amounts of money in a retail environment. Candidate must have strong interpersonal communication, computer skills, ability to operate standard office equipment; must be able to travel to multiple locations if required; must be able to work with other lines of business; proven record in providing excellent customer service; must be able to lift 50lbs.   Must be able to work shifts within banking center hours of operation:   8:00 am – 6:00 pm weekdays and Saturdays, hours vary per location.
 
  Universal Bankers report the Branch Manager and/or the Universal Banker Supervisor. 
 
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Position Standard:
·     Responding to customer inquiries and concerns and creating positive solutions
·     Accepting retail and commercial deposits, loan payments, checking and savings withdrawals
·     Cashing checks for customer and non‐customers
·     Knowing the balancing procedures and how to researching outages
 
Position Responsibilities:
·      Maintaining customer service standards, greeting customers and facilitating a welcoming and
       customer‐focused environment
·      Performing as a paying and receiving teller in bank lobby and or drive-thru as needed
·      Responding to customer inquiries and concerns and creating positive solutions
·      Maintaining supplies and organization of work items
·      Ensures adherence to policies and procedures concerning the teller functions
·      Maintain knowledge of basic and specialized teller functions
·      Maintaining an adequate cash drawer limit, buying and selling currency as needed
·      Balancing cash drawer in accordance with bank procedures
·      Answers questions about all bank products and services
·      Assist customers with bookkeeping, disputes and resolutions
·      Promotes the bank’s products and services
·      Follows opening and closing procedures
·      Contributes to the fulfillment of the department, as well as company objectives and goals
·      Complying with department and company policies, procedures, and regulations
 
Competencies

·      Problem Solving/Analysis
·      Teamwork orientation
·      Customer focused
·      Initiative
·      Time management
·      Communication proficiency
·      Technical capacity
·      Knowledge of office methods, procedures, and practices including the use of standard office and teller equipment
·      Detail oriented
·      Organizational skills
·      Strong communicational skills
·      Mathematical skills
·      Computer skills
·      Attendance/Punctuality
·      Dependability
·      Mathematical skills
 
 
Supervisory Responsibility
This position is not responsible for the supervision of other employees.
 
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, email, electronic calendars, scanning devices, calculators, and currency and coin machines.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, squat, use hands to finger, handle or feel, and reach with hands and arms. This job also requires the employee to frequently lift at least 50 pounds.
 
Position Type/Expected Hours of Work
This is a full‐time position. Days and hours of work are Monday through Friday, Saturdays (as scheduled). This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position requires occasional evening and regular weekend work as needed.
 
Travel
Travel is primarily local during the business days but maybe required to travel to multiple locations, if necessary.
 
Required Education and Experience
High school diploma or equivalent
 
Preferred Education and Experience
Previous teller and CSR experience preferred but not required. 

Minimum
Two years of bank teller experience or two years of counting, receiving, disbursing and balancing money,
and executing financial transactions; OR
 
Associate's degree in Business Administration or related field AND two years of
bank teller experience or two years of counting, receiving, disbursing and balance money, and executing financial transactions; OR
 
Equivalent combinations of experience, training and/or education approved by Human Resources
 
This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.
  
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
 
 
 
 
Equal Opportunity Employer/Veterans/Disabled

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