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Client Support Coordinator
3 months ago
Precision Medicine Client Support Coordinator
At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions —because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. Here, you can join our more than 70,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives. Join us in our pursuit of answers.
The Client Support Coordinator is a versatile role with many touchpoints throughout the customer experience. This role is essential to delivering prompt attention to client and internal team needs, ensuring a seamless experience every time a customer interacts with Labcorp Oncology assays and the Medical team.
Essential Duties:
Receive, respond to and triage client inquiries in a timely and accurate manner. Answer phone calls, emails and faxes. Daily communication and interaction with clients to provide case updates. Facilitate client and case specific special handling scenarios. Partner with team to support work flow including order entry, report delivery and information requests. Log cases in CRM tool for tracking and management. Participate in cross-functional projects as assigned. Contribute to and support ongoing customer improvement initiatives. Proactively identify and address potential areas of concern. Communicate with management regarding potential issues and address customer pain points. Contributes to a culture of continuous improvement to ensure customer satisfaction.Minimum Qualifications
3 years of experience in related customer support field. Highly customer focused, motivated and outcome driven. Exceptional communication and problem-solving skills. Ability to multitask and respond positively to new and unusual situations. Strong Excel and PowerPoint abilities.Preferred Qualifications
B.A./B.S. or equivalent years of experience Experience in the oncology fieldSalary range:
Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please .
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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