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Customer Service Representative

4 months ago

Lowell, United States MyKelly Full time
Looking to make your next career move? Kelly is hiring for a Customer Service Representative in Lowell, MA This is a great opportunity to join the team at an international leader in transport systems solutions.
  • Permanent role
  • Full time, Monday-Friday
  • Onsite position
  • $25-30/hr
Summary
  • Serve as the primary point of contact for customer or service management inquiries
  • Respond promptly to inquiries via phone or email providing accurate information and assistance
  • Create quotations for parts orders and repairs
  • Create return orders
  • Create customer invoicing related to parts and repair orders
  • Process orders received from customers; verify order details, pricing, and availability
  • Monitor inventory levels and coordinate with the procurement team to replenish stock as needed.
  • Perform follow up activities related to open customer orders including shipping updates and tracking information
  • Ensure accurate tracking of inventory and coordinate with warehouse personnel to ship orders in a timely manner.
  • Ensure orders are shipped using appropriate shipping methods
  • Address any concerns or issues raised by customers regarding their orders
  • Generate reports on sales, inventory levels, and order fulfillment metrics as needed.
Qualifications
  • 2-3+ years of business-to-business customer service experience
  • Strong interpersonal and communication skills, both written and verbal
  • Proficiency in Microsoft Office
  • Experience in a technical or manufacturing environment a plus

If you are interested in this opportunity and meet the above qualifications, apply to this posting today for immediate consideration

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