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Sr. Manager, Program Management, Customer Service
3 months ago
This is a role focused on leading strategic and / or business critical programs that assists with the WW Customer Service strategy and vision. You will set a bold vision and lead multiple teams of program managers who oversee high impact cross-functional programs in a multi-cultural environment that improve customer and employee experience. Your team will be in charge of key strategic initiatives, global expansions, and designing support strategy for customer facing product expansions.
Required for this role is a detailed comprehension and ability to balance operations, technology, and program management. This individual will be able to anticipate future needs of the organization and create multi-year strategies to achieve them. You will excel at stakeholder management and work with senior leadership across Amazon to learn how your team can provide assistance.
This role can be located in Nashville, Austin, Arlington VA, or Seattle.
Key job responsibilities
•Manage an organization wide project portfolio to ensure key goals are met.
•Lead strategic and / or critical programs that assists Customer Service strategy and vision.
•Build scalable plans and mechanisms to deal with the most ambiguous situations, assessing resource needs and removing bottlenecks.
•Hire, develop, and lead multiple teams of program managers.
•Own global intake for new work that impacts Customer Service.
A day in the life
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Austin, TX, USA | Nashville, TN, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
- Bachelor's degree- 7+ years of delivering cross functional projects experience
- 7+ years of program or project management experience
- 7+ years of managing teams experience
- 7+ years of working cross functionally with tech and non-tech teams experience
PREFERRED QUALIFICATIONS
- Experience implementing repeatable processes and driving automation or standardization