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IT Field Technician

4 months ago

Pittsburgh, United States Community Options Full time

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time IT Field Technician in Pittsburgh, PA . The IT Field Technician is responsible for providing IT services and support. This role will have a focus on smart home technology.

Starting pay is $50,000/annually

Responsibilities

Provide prompt, courteous support company wide, in person, phone, or email Diagnose and troubleshoot hardware and software issues primarily in a Windows environment Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services Travel to regional offices to troubleshoot and resolve issues Travel to regional homes to install and support smart home technology Document, track, and monitor technical problems and solutions Inform management of recurring problems Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed Identify and escalate situations requiring urgent attention Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation Additional tasks and responsibilities may be assigned

Minimum Requirements

Minimum two years of professional IT experience Audio / visual experience a plus Valid driver's license Proficiency in AD, Office365, multiple browsers, computer hardware Experience supporting Android and iPhone, Mobile Device Management a plus Working knowledge of printer management Experience working with LAN administration Logical troubleshooting skills Excellent time management, interpersonal skills, and a high-level attention to detail Understanding of best security practices and continual updating of knowledge base

Why Community Options?

Competitive Insurance Benefits (Medical, Dental, Vision) Paid Holidays—Including a Birthday Holiday Generous PTO Employee Incentive & Discount Programs 403b Retirement Plan Incredible career growth opportunities

Send Resumes to : Sarah.Panea@comop.org

Community Options is an Equal Opportunity Employer M/F/D/V