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Assistant General Manager II
4 months ago
JOB OVERVIEW
In the role of Assistant General Manager II (AGM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Assistant General Manager creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
RESPONSIBILITIES & QUALIFICATIONS
Responsibilities:As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff. Provide timely feedback to team and consistent performance management. Establish and mange labor and supplies budget and expenses. Manage schedules in accordance with resident census and budgets, and control overtime within prescribed standards. Provide high levels of customer service and create a restaurant style dining atmosphere. Work closely with Executive Chef and Community Director to keep residents satisfied with food, service, dining programs, and housekeeping services. Review the daily menu with residents and staff, coordinating room service delivery where applicable. Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed. Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction. Confirm visually that all tables are set according to Company standards. Solve issues before they become problems or complaints. Assist the Community Director with all aspects of community operations. Act as “Manager on Duty” when the Community Director is not on site. May perform other duties as needed and/or assigned. Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
High School Diploma or General Education Degree (GED) required. Associate degree preferred. Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management. Ability to handle multiple priorities. Ability to perform tasks with frequent interruptions. Competent in organizational, time management skills. Demonstrates good judgment, problem solving and decision-making skills. Ability to work in a team setting and to provide strong customer service. Basic computer skills – Microsoft Word, Excel, Outlook. Able to carry a serving tray with at least 4 meals and/or beverages at any given time. Able to clean apartments and dining room as needed. As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance. Ability to work weekends, evenings, and flexible hours. Must possess valid driver’s license.