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Collaboration Business Analyst

4 months ago

King of Prussia, United States Kelly Services Full time
Join Our Team as a Collaboration Business Analyst

Position Title: Collaboration Business Analyst

Location: Preferred location is King of Prussia, PA with a requirement for 1 day per week onsite. However, the alternate location of Boca Raton, FL would be considered as well.

Are you passionate about driving efficiency and productivity through cutting-edge collaboration tools? Do you thrive in a dynamic, international environment where your technical expertise and communication skills can make a significant impact? If so, we want you to join our team
Position Purpose: As a Collaboration Business Analyst, you will build strong relationships with colleagues across different functions and countries to drive the adoption of Microsoft 365 tools (including SharePoint, Teams, OneDrive, and Stream). You'll gather and prioritize requirements, enhance team efficiency, and actively participate in product service activities, providing guidance and consulting to our outsourced support team.

Key Responsibilities:
  • Daily Operations:
    • Collaborate with business users to communicate the status of ongoing issues and developments.
    • Work with third-party vendors for application support and enhancement.
    • Regularly review and improve processes for quality and efficiency.
    • Ensure documentation is up-to-date and relevant.
    • Promote best practices for collaboration tools across the organization.
  • Projects and Business Change:
    • Lead in gathering and documenting user and business process requirements.
    • Consult and advise on optimal use of collaboration tools like SharePoint.
    • Deliver projects and tools that enhance the Digital Workplace and user experience.
  • Workplace and User Experience:
    • Work with the Adoption and Engagement team to promote collaboration tools.
    • Gather user requirements and improve user experience.
    • Create training materials and deliver training sessions as needed.
    • Participate in user communities to drive best practices and ensure governance.
  • Quality Management System:
    • Follow global I&T procedures defined by our Quality Management System (QMS).
  • Technical Knowledge:
    • Stay updated with current technologies and best practices related to collaboration tools.
Additional Responsibilities:
  • Business Systems Analysis:
    • Review, analyze, and evaluate business systems and user needs.
    • Document requirements, define scope and objectives, and formulate systems to parallel overall business strategies.
    • Work under immediate supervision, relying on instructions and pre-established guidelines.
    • Report to a manager, with primary job functions typically not requiring independent judgment.
Position Qualifications and Experience Requirements:
  • Education:
    • Bachelor's degree in IT, Engineering, or Science (Master's preferred).
  • Experience:
    • 3-5 years of IT experience with a focus on business systems analysis.
    • Deep understanding and practical experience with Microsoft SharePoint and O365 tools (Teams, OneDrive, Stream).
    • Experience with outsourced service providers in an international context.
    • Demonstrated experience in documenting requirements and formal testing.
    • Familiarity with SDLC and agile methodologies.
    • Preferred experience in the pharmaceutical industry and ITIL qualifications.
Skills and Competencies:
  • Vendor Management
  • Problem Solving and Intellectual Curiosity
  • Strategic Thinking and Business Insight
  • Project Management and Process Design
  • Effective Communication and Collaboration
  • Stakeholder Relationship Management
  • User Focus and Continuous Service Improvement

Why Join Us?
  • Innovative Environment: Be part of a forward-thinking team that embraces the latest collaboration technologies.
  • Global Impact: Work with colleagues and stakeholders across the globe, driving efficiency and productivity.
  • Professional Growth: Access continuous learning and development opportunities to enhance your skills and career.
  • Flexible Locations: Enjoy the flexibility of working from King of Prussia, PA, with one day onsite, or the alternate location of Boca Raton, FL.

Ready to make a difference and take your career to the next level? Apply now to become our Collaboration Business Analyst and help us shape the future of productivity and collaboration

Contact Information: For more information about this role, please contact Michelle at micn083@kellyengineering.com Note: This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all responsibilities, duties, and skills required. Possible extension beyond 6 months but not guaranteed.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.