Bank Customer Service Representative
5 months ago
POSITION OVERVIEW
CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR
We are hiring customer service representative to support inbound and outbound customer service projects for Finacial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members, employees, and our communities. In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank processes. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.
This is an experienced-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center or customer service experience is required. There are both full-time and part-time openings with multiple schedule options.
MCI is one of the fastest growing companies in the country. We provide services for some of the most famous brands, as well as state, and federal programs. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.
SALARY
$11.10 - $16.10 / hour
--------------
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
• Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat
• Listen to customers, understand their needs, and resolve customer issues
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Ensure first call resolution through problems solving and effective call handling
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize knowledge base and training to accurately answer customer questions
• Create and maintain customer CRM records with accurate call details
• Accurately document call resolution in appropriate systems
• Strictly follow client process for handling financial issues and inquiries
• Comply with requirements surrounding confidential information and personal information
• Follow all required scripts, policies, and procedures
• Adhere to all attendance and work schedule requirements including all scheduled training
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
Must be 18 years of age High School Diploma or Equivalent Minimum of three (3) years in a call center environment Minimum of (1) year of experience in a customer service service role The ability to multi-task using multiple screens and systems while talking on the phone with customers. The ability to type swiftly and accurately 30-45 Words per minute The ability to read and speak English fluently Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint) Excellent organizational, written, and oral communication skills The ability to multi-task across multiple systems and screens while speak to customers. Must be customer service oriented (empathetic, responsive, patient, and conscientious) Strong team orientation and customer focus with a positive attitude Highly reliable with the ability to maintain regular attendance and punctuality Aptitude for issue identification and problem solving The ability to thrive in a fast-paced environment where change and ambiguity are prevalent An aptitude for conflict resolution and problem solving The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred
Associates Degree or higher is a plus Relevant experience in banking or financial services is a plus Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus Bilingual Spanish - Extremely Beneficial
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Options
Sorry-
Bilingual Bank Customer Services Representative>
7 months ago
Savannah, United States Mass Markets Full timeMass Markets - Full_Time [Customer Service Representative] As a Bank Customer Services Representative at Mass Markets, you'll: Handle inbound customer calls in a courteous, timely, and professional manner, including email and live chat; Listen to customers, understand their needs, and resolve customer issues; Escalate customer issues to the appropriate staff...
-
Customer Service Representative
5 days ago
Savannah, Georgia, United States Georgia Heritage Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Georgia Heritage Federal Credit Union.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch service to our members.ResponsibilitiesProvide...
-
Bilingual Bank Customer Services Representative
3 months ago
Savannah, United States MCI Careers Full timeLOCATION: Savannah, GA JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume...
-
Customer Service Representative
4 months ago
Savannah, United States SBM Management Services Full timeFloor care (vacuuming, mopping, carpet spotting)Surface care (dusting, sanitizing, glass/mirror/window cleaning, metal/wood polishing, clean blinds and draperies)Waste removal (empty trash and recycle bins, transport trash and waste to proper disposa Customer Service Representative, Customer Service, Representative, Retail, Cleaning
-
Customer Service Representative
3 days ago
Savannah, United States Limbs & Things Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers....
-
Customer Service Representative
7 days ago
Savannah, Georgia, United States MCI Military Recruitment Full timeJob OverviewWe are seeking highly motivated and dedicated individuals to join our team as Customer Service Representatives. As a key member of our customer support team, you will be responsible for providing exceptional service to our commercial and public sector clients. This is an exciting opportunity to start your career in customer service and grow with...
-
Customer Service Representative
5 days ago
Savannah, Georgia, United States MCI Careers Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients through various communication channels.
-
Customer Service Representative
2 days ago
Savannah, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract for a Customer Service Representative role in the Wholesale Distribution industry, based in Thunderbolt, Georgia. In this role, you will act as a link between our manufacturing plant, warehouses, and customers, providing product information and resolving emerging issues with accuracy and...
-
Bank Customer Care Agent
4 months ago
Savannah, United States MCI Careers Full timeLOCATION: Savannah, GA JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS:...
-
Customer Service Representative
1 week ago
Savannah, Georgia, United States Mass Markets Full timeAt Mass Markets, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in achieving this goal by providing top-notch support to our clients.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Full-Time Contact Center Professional. In...
-
Customer Service Representative
4 months ago
Savannah, United States Water Utility Management LLC Full timeWe are looking for a Customer Care Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. This is primarily a phone...
-
Customer Service Representative
6 days ago
Savannah, Georgia, United States MassMarkets Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at MCI Careers. As an Energy Industry Customer Support Specialist, you will play a critical role in providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction with our products and services.Key...
-
Customer Service Representative
6 months ago
Savannah, United States U-Haul Full timeLocation: 8810 Abercorn St, Savannah, Georgia 31406 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
4 months ago
Savannah, United States SBM Management Services Full timeSBM Management Services - ok8lufw1 [Janitor / Porter / Cleaner] As a Customer Service Representative at SBM Management Services, you'll: Transport trash & waste to proper disposal areas; Straighten areas, such as lobbies, conference rooms, locker rooms, & break rooms; Transport small equipment, tools, chairs, & tables; Empty recycle boxes; Restock supply...
-
Customer Service Representative
3 weeks ago
savannah, United States Genuine Parts Company Full timeSUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in...
-
Customer Service Representative
2 months ago
Savannah, United States Genuine Parts Company Full timeSUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or...
-
Telecom Customer Service Representative
7 days ago
Savannah, Georgia, United States MCI Careers Full timeCustomer Service Representative Job DescriptionJoin MCI Careers as a Customer Service Representative and take on the challenge of delivering exceptional customer experiences. In this role, you will be responsible for handling inbound and outbound calls, resolving customer issues, and selling new products and services.We are seeking highly motivated and...
-
Customer Service Representative
3 days ago
Savannah, Georgia, United States Mass Markets Full timeAt Mass Markets, our mission is to deliver exceptional customer experiences through our call center operations. As a Customer Service Representative, you will play a vital role in achieving this goal by handling inbound and outbound contacts with a high level of professionalism, courtesy, and timeliness.Key responsibilities include:Resolving customer...
-
Customer Service Representative
7 days ago
Savannah, Georgia, United States Mass Markets Full timeJob SummaryAt Mass Markets, we're looking for a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key Responsibilities:Handle inbound and outbound contacts in a courteous and professional mannerEnsure first call...
-
Customer Service Representative
1 month ago
Savannah, United States Robert Half Full timeJob DescriptionJob DescriptionWe are inviting applications for the position of Customer Service Representative in the Professional Services industry. Our Savannah, Georgia-based office offers a contract to hire employment opportunity. This role revolves around handling customer inquiries, processing applications, maintaining records, and other related...