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Visitor Experience Counselor
4 months ago
Type of Appointment : Full-Time, Probationary
Collective Bargaining Unit : Academic Professionals of California - Unit 4
Job Classification : Student Services Professional II
Anticipated Hiring Amount: $4,500 - $4,722 per month
Work Hours : Monday – Friday 8:00am-5:00pm
THE DEPARTMENT
Outreach, Recruitment & Educational Partnerships (OREP) is responsible for outreach and recruitment of prospective domestic undergraduate students and plays a key role in enrollment planning and reporting. OREP is charged with promoting the image of the University, it’s programs and uniqueness; attracting and recruiting a diverse and high achieving pool of applicants; developing relationships and collaborations with campus external and internal constituents; and, providing timely, accurate and comprehensive services to students and campus through point of inquiry and enrollment. OREP is responsible for compliance with federal, state, CSU system and University requirements and the timely and accurate dissemination of information to students, parents, campus constituents, the CSU Chancellor's Office, and the external community. OREP provides dedicated quality outreach and recruitment programs and strategic communication to prospective students, schools and community organizations and the delivery of student services that support recruitment, college readiness, and persistence. Programs include domestic undergraduate outreach, out-of-state recruitment, and campus tour programs. OREP reports to the Presidential Associate for Community Partnerships and Expanding Access in the Office of the President.
DUTIES AND RESPONSIBILITIES
Campus Visit Program Coordination and Lead Responsibilities
Coordinate and implement procedures for the Campus Visit Program, including daily tours, group visits, and the welcome reception area, which is managed by the Director of Undergraduate Admissions. Serve as the primary contact for on-campus entities and external agencies for special and group tours. Develop and implements communication processes with external tour planners and manage special tour requests. Work with the Visitor Services Assistant to implement communication strategies with external and internal tour planners. Provide tour reports, implement post-tour surveys, and analyze data for improvements. Oversee the Welcome Center's day-to-day operations, programming, and appearance Serve as lead for the Visitor Services Assistant (ASC) providing guidance and direction with daily assignments, tour coordination, student assistant scheduling, and VIP tour requests. Liaise with various campus departments, update information guides, and serve as the lead for student assistants. Devise program strategies, conduct analyses of student outcomes, and ensure consistency with university branding. Perform administrative duties, including recordkeeping, correspondence, and virtual experience creation.Program Coordination and Development
Maintain the day-to-day operations of the Welcome Center. In coordination with the Visitor Services Assistant, provide guidance regarding the welcome reception area where tasks include greeting and checking-in guests, answering the main office phone, and assisting in responding to the general admission and visitor program email accounts. Coordinate programming/presentations for the Welcome Center. Maintain and update the University Welcome Center equipment/visual presentation/ appearance in collaboration with campus partners. This position also has lead responsibility for student assistants and is responsible for scheduling, training, and daily implementation of group and prospective tours. Devise program strategies and implement data collection techniques to achieve predefined program objectives. Conduct intricate and thorough analyses of student outcomes, delivering biannual reports featuring analytical data derived from the Campus Tour program.