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Branch Operations Specialist I
4 months ago
Summary:
Responsible for assisting the Banking Center Coordinator with coordination of procedures, branch operations and improving efficiencies among banking centers. Ensure the highest quality of customer service is provided to our customers. Responsibilities: include but are not limited to the following. Other duties may be assigned. Answer phones, respond to department emails and maintain department intranet page. Assist in correspondence of policies, procedure, and general communications. Coordinate branch currency and coin orders, weekly Fed cash orders and shipments, and monitoring activity and balances of offsite vault. Complete daily GL entries and balancing for branch and bank currency and coin orders and shipments; research and resolve any discrepancies involving the armored truck vendor and Fed. Maintain the bank supply of official checks, money orders, and new account kits and filling branch orders for items upon request. Answer branch questions regarding Teller, new accounts, ATM, recycler, and cash balancing controls and operations. Assist with administering a variety of programs including NuPoint, Teller, platform, security, and supplies. Assist with a variety of current and ongoing projects including new facility rollout, equipment purchases, vendor management, and capital expenditure reporting. Assist in maintaining overall standardization and consistency among banking centers. Oversee the branch self-audit process, including tracking, and reviewing branch submissions and exception item follow up. Assist with contracts and invoices including branch equipment purchases, maintenance, cleaning contracts, trash contracts, pest control, merchant processing, supply ordering and branch approvals, cash advance services, official forms and armored truck services, Chex System, etc. Assist in ensuring that banking center staff maintain and comply with proper security, compliance, and operations policies and procedures. Assist in the preparation of administrative reports, analysis, invoicing and other reports as required. Assist with meeting setups, scheduling and preparing presentation material. All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies. Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Experience: Bachelor’s degree in business or management or a minimum of three years of general banking experience including prior management activities preferred. Technical knowledge and understanding of facilities operation including regulation and compliance, security and fraud protection, ATMs, Teller machines, platform products and alarm systems. Knowledge/Skills/Abilities: Strong organizational skills and attention to detail. Strong customer service orientation. Ability to problem solve, prioritize tasks and meet required deadlines. Ability to think critically and use good, sound judgment in decision making. Ability to respond to common inquiries or complaints from regulatory agencies, outside auditors and accountants, Board of Directors or other members of management. Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management. Ability to define problems, collect data, establish facts and draw valid conclusions. Must understand and comply with company policies and procedures. Ability to deal with several abstract or concrete variables simultaneously. Ability to oversee goals and projects and ensure they are completed in a timely manner. Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions. Ability to accurately and quickly complete standard mathematical calculations. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to interpret various ratios and relationships inherent in common or specialized financial reports. Ability to project future results or consequences from different alternatives or variables. Ability to use a calculator, computer and applicable software programs including various lending programs. Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet. Intent and Function of Job Descriptions: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions. The duties and responsibilities enumerated are essential job functions except for those that begin with the word “May.” Banterra promotes an Equal Employment Opportunity workplace which includes reasonable accommodation of otherwise disabled applicants and employees. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. Banterra maintains its status as an at-will employer.