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Field Service Technician II

4 months ago

Charlotte, United States Multiquip Inc Full time

Overview

Why Work At Multiquip?

Multiquip Inc has been in business for 50 years, with our parent company ITOCHU International Inc. ranks 71 out of the Fortune Global 500 companies to work for. We are one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip’s comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting. Join our team as a Field Service Technician II The Field Service Technician ll performs maintenance and repairs on complex mechanical, electrical, hydraulic, and diesel systems on a variety of Multiquip customer equipment and tools. Requires a high degree of independent judgment located at an off-site, field location. Responsible for communicating repair options to customers, ordering and receiving parts and completing the repair in an efficient timely manner in order to satisfy customer needs and achieve department profitability goals.
This role is ideal for individuals who are passionate service technicians, self-motivated about hands-on mechanical work and take pride in delivering exceptional service. Works closely to area Field Service Managers to complete all service and repair assignments and increase service customer base.

Responsibilities

Essential Duties and Responsibilities:


• Accurately Identify and troubleshoot complex technical issues, utilizing technical manuals, diagnostic tools, and your own knowledge and experience.
• Perform routine maintenance on construction equipment according to Multiquip’s established guidelines and service/maintenance schedules.
• Intermediate understanding of schematics and wiring diagrams is required.
• DOT Inspection and repair of all trailers manufactured by Multiquip Inc. DOT certification testing is available to the employee for this job function.
• Build and maintain positive relationships with customers, providing them with information, technical support, and training on equipment operation.
• Provide exceptional customer service by communicating effectively, offering solutions, and ensuring customer satisfaction. Prepares and completes service reports in a precise and timely manner as required.
• Participates in meetings and trainings as assigned for the purpose of conveying or gathering information required to perform job functions.
• Regularly works indoors/outdoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Performs all work in accordance with Multiquip’s established EH&S guidelines along with all safety procedures and maintains a clean and safe working environment.
• Follow customer site safety guideline and adhere to any request for safe jobsite practices.
• Maintain all motor vehicle logs, documentation, and driving standards as may be required by the Department of Transportation (DOT), federal/state authorities, and the company.
• Maintains assigned service truck in safe, clean, operable condition. Obeys state and company rules of the road. If accident occurs, fills out reports promptly
• Ability to operate and utilize standard computer programs such as all Microsoft Office tools, Adobe Acrobat, web-based service tools and CRM reporting tools.
• Projects a positive company image by interacting with fellow employees, customers, and management in a cooperative, supportive and courteous manner; displays an attitude of professionalism; in-line with the MQ Way
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Performs other duties as assigned by the employees’ manager/supervisor.

Qualifications

Education and/or Work Experience Requirements:


High school diploma or (GED) equivalent; additional technical education or certification is a plus.
Minimum of 5 years of experience on current (2020 and newer) small to medium construction equipment.
Prior Engine and Mfg’r Equipment Training is beneficial.

Skills and Abilities:


• Proven experience in servicing and repairing Multiquip or similar construction equipment. Has great overall understanding of complex and/or logical functions.
• Due to the nature of our industry and this position, writing, reading and speaking English is mandatory.
• Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.
• Solid mechanical systems knowledge of diesel engines/engine failures and electrical and hydraulic systems.
• Must be a self-starter with the ability to schedule time effectively.
• Must be willing to travel within assigned territory, including overnight/hotel stays.
• Valid driver’s license with good driving record.
• Safety-conscious mindset with knowledge of OSHA and industry safety standards.
• Must have all standard tooling to complete repairs.

Licenses, Certifications and Registrations:


Valid driver’s license and excellent driving record
OSHA and CSA compliant Forklift Operator Certification
Valid US Passport (Not a requirement)

Physical Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to use hands to finger, handle, or feel and talk or hear, kneel, crouch or crawl.
The employee will occasionally lift and/ or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Compensation and Benefits

Base pay starting at $25.00/hour  Start at 4 weeks of Paid Time Off (PTO) per year 11 Paid Holidays Volunteer Time Off  Affordable Medical Plans; HMO & PPO plan options Vision & Dental plans (including orthodontic coverage) Company paid Life, AD&D, and long-term disability Insurance 401(k) plan including discretionary Company Match Tuition Reimbursement up to $5,250 a year MetLife Hyatt Legal plans Employee Assistance Program

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.

Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify () is used to verify a candidates’ legal right to work in the U.S.

Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

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