Shift Leader

2 weeks ago


Clearwater, United States Chick-fil-A Full time

Job Summary:

The Chick-fil-A Shift Leader is responsible for overseeing daily operations, ensuring that every guest receives exceptional service, and supporting the team by creating a positive, efficient, and professional environment. This role requires strong leadership skills and a commitment to Chick-fil-A’s mission of delivering quality food and service. The Shift Leader will act as a role model for team members, upholding high standards of professionalism, and encouraging growth and development within the team.

Responsibilities:

  • Lead by Example: Act as a role model by demonstrating professionalism, integrity, and a commitment to Chick-fil-A values.
  • Team Supervision: Oversee team members during shifts, providing guidance, support, and ensuring adherence to company policies and procedures.
  • Customer Service Excellence: Ensure each guest is met with Chick-fil-A's signature hospitality by delivering outstanding service and addressing customer concerns promptly.
  • Shift Organization: Schedule breaks, assign tasks, and manage shift transitions smoothly, ensuring adequate coverage and operational flow.
  • Training and Development: Mentor and coach team members to develop their skills, foster teamwork, and create a positive work environment.
  • Quality Control: Monitor product quality, presentation, and portion control to maintain consistency and exceed guest expectations.
  • Safety and Compliance: Ensure that all health, safety, and sanitation standards are upheld to create a safe work environment.
  • Problem Solving: Quickly and effectively address any issues that arise during the shift, from guest complaints to operational challenges.

Qualifications:

Required:

  • High School Diploma or GED

Preferred:

  • Prior Chick-fil-A experience
  • Bachelor’s Degree, or pursuing a Degree in Business, Hospitality, or a related field
  • Proven experience in team management or shift leadership

Skills and Competencies:

  • Strong communication and interpersonal skills
  • Ability to motivate and lead a team in a fast-paced environment
  • Excellent problem-solving and conflict-resolution abilities
  • Ability to maintain a positive and professional demeanor under pressure

Benefits:

  • Competitive pay based on experience
  • Sundays off
  • Employee meal discounts
  • Access to Chick-fil-A’s college scholarship programs for continuing education
  • Insurance coverage options, including health, dental, and vision plans

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.



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