Current jobs related to Help Desk Analyst - Northwood - HateHiring.com

  • Materials Analyst

    2 weeks ago

    Northwood, United States Manpower Group Inc. Full time

    Essential Duties & Responsibilities: The Material Analyst maintains ERP system for all Material functional areas such as Item Master, BOM, ship to locations, and inventory parameters. Creates daily production schedules and ensures production output is recorded and posted into the ERP system. Communicates No Surprise Forms to customers when supply...

  • Technical Support Specialist

    12 hours ago

    Northwood, Ohio, United States BCI Full time

    Job SummaryThe Technical Support Agent is responsible for providing exceptional customer service and technical support to Buckeye Broadband customers. This role requires a high level of technical expertise, excellent communication skills, and a strong commitment to resolving customer issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Technical Support Agent

    3 weeks ago

    Northwood, United States BCI Full time

    COMPANY: Buckeye Broadband JOB TITLE: Brainiac - Tier 1 DEPARTMENT: Brainiac Queue LOCATION: Northwood, OH JOB SUMMARY The Brainiac - Tier 1 is responsible for the first call resolution and troubleshooting of Buckeye's voice, video, and data products as well as basic Brainiac subscriber calls. The Brainiac - Tier 1 answers calls from all of the technical...

Help Desk Analyst

4 months ago

Northwood, United States HateHiring.com Full time

The position involves providing technical assistance and support for computer systems, hardware, and software. This includes responding to queries, running diagnostic programs, isolating problems, and implementing solutions. The rate range for this position is $30 - $35 per hour

Job Duties:

  • Offer technical assistance and support for inquiries and issues regarding computer systems, software, and hardware.
  • Respond to queries in-person or over the phone and write training manuals.
  • Train computer users and maintain the daily performance of computer systems.
  • Respond to email messages from customers seeking help and ask questions to determine the nature of the problem.
  • Guide customers through the problem-solving process and install, modify, and repair computer hardware and software.
  • Clean up computers and run diagnostic programs to resolve issues.
  • Address technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users and follow up to ensure the issue has been resolved.
  • Gather  feedback from customers about computer usage and run reports to identify  ongoing malfunctions.

‍Previous experience essential.