National Accounts Associate

6 months ago

Westampton, United States Edward Don & Company Full time

The Edward Don & Company National Accounts team is a high performance team that builds and maintains relationships with our largest clients. We learn our client’s business inside and out so that we may add value through our partnership. The National Accounts Associate is the primary inside support for the corporate contacts at the assigned National Accounts. In this position, you will support a designated National Account Sales Manager/Executive by providing the day-to-day support needs to include: projects, rollouts, new location openings, quoting, sourcing, reporting, orders, ordering samples, and all miscellaneous support requests. 

You will work closely with DON’s internal teams to achieve the goals set by National Account Sales and our clients. You will coordinate and assist in the preparation of materials for proposals, meetings, conferences, sales fliers, website dashboards, and any special projects. Daily tasks will include resolving customer questions, preparing quotes, internal material set up forms, class/subclass level maintenance, pricing condition request forms, contracts, and other forms as needed. SAP and Excel are the primary tools utilized in this role. 

ESSENTIAL DUTIES
• Research and find new items to meet the program initiatives
• Prepare formal quotes
• Prepare materials in Excel for proposals, presentations, or program needs
• Set up new items, vendors, and contracts
• Work with National Account Sales to ensure coordination and on-time completion of projects as assigned
• Utilize reporting systems
• Coordinate corporate customer logistics with regard to National Accounts openings, rollouts, and special orders
• Research and resolve corporate customer problems and/or questions
• Maintain Order Guides
• Assist in order placement and product check in for pre-packs and rollouts
• Coordinate special projects with Supply Chain Management
• Interact with vendors on contracts, quotes, item setup, stocking levels, and custom items
• Account setups
• Troubleshoot and resolve internal and external customer issues
• Manage, research, and process correspondence from National Account customers and National Account Managers to determine customer needs
• Build relationships and foster sales opportunities with the corporate level customers
• Perform other duties as assigned

External Qualifications

knowledge, skills, education/training, experience, and physical obligations:
Required
• HS Diploma or GED 
• Highly effective communication skills 
• Advanced user with Microsoft Office products (specifically Excel and Word) 
• Ability to operate a PC and navigate through e-mail
• Ability to write business correspondence
• Ability to stay organized, multitask, and work efficiently in a fast paced environment 

Preferred
• Bachelor’s degree from four-year college or university 
• One year of experience in Food Service industry in an office setting
• Previous SAP experience 
• Previous AutoQuotes experience 
• Advanced Excel user

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