FC Client Service Representative – Spanish Language Required

4 months ago


Kennewick, United States Bank of America Full time

Description

:
This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously introducing products and services that meet the client needs. Job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.

Responsibilities:

Executes the bank's risk culture and strives for operational excellence Drives the client experience Grows business knowledge and network by partnering with experts in small business, lending, and investments

Skills:

Active Listening Adaptability Attention to Detail Collaboration Customer and Client Focus Client Experience Branding Client Solutions Advisory Conflict Management Referral Identification Relationship Building Account Management Business Acumen Business Development Critical Thinking Emotional Intelligence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

20

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