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Dublin, Ohio, United States Central Ohio Primary Care Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at the Ohio Center for Pediatrics office in Dublin, OH. As a key point of contact for patients, you will provide exceptional customer service and ensure a positive experience from start to finish.Key ResponsibilitiesEnsure patients have a positive experience during...
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6 days ago
Dublin, Ohio, United States Central Ohio Primary Care Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at the Ohio Center for Pediatrics in Dublin, OH. As a key point of contact for patients, you will provide exceptional customer service and ensure a positive experience from start to finish.Key ResponsibilitiesEnsure patients have a positive experience during their...
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Dublin, United States Central Ohio Primary Care Full timeCentral Ohio Primary Care Physicians is seeking a Patient Service Representative for our Ohio Center for Pediatrics office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT role working 4 days per week M-F first...
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Dublin, United States Central Ohio Primary Care Full timeCentral Ohio Primary Care Physicians is seeking a Patient Service Representative for our Ohio Center for Pediatrics office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT role working 4 days per week M-F first...
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Dublin, United States Central Ohio Primary Care Full timeCentral Ohio Primary Care is seeking a Patient Service Representative for our Dublin Internal Medicine Office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working Monday-Friday 8a-5p. ESSENTIAL...
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Dublin, United States Central Ohio Primary Care Full timeCentral Ohio Primary Care Physicians is seeking a Patient Service Representative for our Ohio Center for Pediatrics office in Dublin, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT role working 4 days per week M-F first...
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Patient Service Representative
4 weeks ago
Dublin, United States Quantum Health Full timeDescription At a glance Hiring Classes: Next hiring classes scheduled for October 2024+ Location: This position is located at our Dublin, OH campus. Starting Pay: $18+ per/hour Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are Founded in 1999 and headquartered in Central Ohio,...
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Patient Service Representative
4 weeks ago
Dublin, United States quantum-health Full timeDescription At a glance Hiring Classes: Next hiring classes scheduled for October 2024+ Location: This position is located at our Dublin, OH campus. Starting Pay: $18+ per/hour Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are Founded in...
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Patient Service Representative
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Dublin, United States quantum-health Full timeDescription At a glance Hiring Classes: Next hiring classes scheduled for October 2024+ Location: This position is located at our Dublin, OH campus. Starting Pay: $18+ per/hour Shift Differential: + $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 between 12:00pm-10:00pm EST Who we are Founded in...
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Dublin, California, United States Sutter Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative II to join our team at Sutter Health. As a key member of our patient access team, you will be responsible for providing exceptional patient care and ensuring a smooth registration process.Key ResponsibilitiesGreets and checks-in patients, verifies information, and...
Patient Service Representative
4 months ago
Description
Location:This position is located at our Dublin, OH campus. Starting Pay:Minimum $18.00 - Maximum $24.00 per/hour* Shift Differential:+ $0.50 per/hour between 11:00am-8:30pm EST; + $1.50 per/hour between 12:00pm-10:00pm EST Who weare Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. About the role TheCare Coordinator (Bilingual - Spanish)is Quantum Health’s entry point into healthcare navigation. Some people know them as Patient Service Representatives (PSRs), but they’re so much more. They’re tech-savvy helpers,investigatorsand problem solvers. They interact with our members,cliniciansand service providers on the phone, using leading technology to simplify the complex healthcare landscape. Most importantly – no experience is required. Our paid six-week training program provides everything needed to succeed in this rapidly growing industry. What you’ll do Provide exceptional customer service, in both English and Spanish, through inbound/outbound calls in our modern, fast-paced, contact center environment. Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members’ health plan. Ask probing questions to recognize additional patient needs, including those beyond their current healthcare benefits and provide additional resources/solutions whenever possible. Act as an advocate for our members by communicating with network liaisons, clinical professionals and finance staff members at hospitals and medical offices. Partner with internal clinical professionals in providing member guidance and identify when members should be connected directly with Quantum Health Nurses. Investigate financial discrepancies and claim issues to ensure our members and clients are billed appropriately. Participate in stretch assignments, specialprojectsand leadership development programming, as available, to gain business exposure and build a rewarding career with the organization. All other duties as assigned. What you’ll bring Education: High School Diploma or General Education Development (GED) equivalent. Language: Spoken and written fluency in both English and Spanish. Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times. Excellent communication skills (spoken and written); comfortable talking on the phone for extended periods of time and replying to emails in a timely manner. Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily. Willingness to routinely, reliably come to work on schedule and adjust shift/scheduling based on the needs of the organization (including occasional paid overtime). -- #LI-Onsite
What’s in it for you
What you should know
Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, to submit a recruitment accommodation request.