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Consumer Experience Representative

4 months ago

Hyde Park, United States VISTA OUTDOOR Full time

Description

Would you like to talk about hunting and fishing and outdoor products all day with consumers with the same passions? That is what makes Vista Outdoor consumer experience top notch. Vista Outdoor Brands include Bushnell, Camp Chef, Primos, Champion, Simms Fishing, Stone Glacier, Blackhawk and more.

In this role the you are the primary contact with consumers wanting information or asking questions about our products. You will, with training, be quickly able to offer technical expertise as part of providing excellent service through email, chats and phone interactions.

The Consumer Experience Representative is responsible for all aspects of order processing from initial purchase until the consumer is satisfied with the delivery of their order.

Major Responsibilities:
• Primary responder to incoming consumer calls.
• Return all telephone calls and emails from consumer within 24 hours.
• Enter and manage customer orders with 100% accuracy.
• Coordinate consumer returns and create return shipping documentation.
• Communicate sales orders changes to all appropriate departments.
• Develop and maintain positive relations with consumers and staff.
• Effectively present information and respond to questions from management and team members.
• Maintain excellent service to all consumers and sales reps.
• Demonstrate initiative and problem solving skills.
 

Job Requirements:
• 2 years of experience in customer service
• Must be able to type 35-40 WPM
• Must be technically inclined
• Energetic phone skills – must trouble shoot consumer product problems
• Able to disassemble and reassemble top selling products by end of the 3 month probationary period
 

Skills and Abilities:

Strong service focus Self-starter with a “Can do” attitude Consistent attendance and reliability Excellent verbal, written and interpersonal communication skills. Strong telephone and communication skills essential. Solid comprehension, listening and negotiating skills. Ability to maintain a high level of energy with a sense of urgency Excellent intuitive, analytical and problem-solving skills and follow up skills. Strong collaborative team player the ability to establish and maintain positive and effective working relationships Able to multi-task Strong time management skills are essential Ability to execute tasks with a high degree of accuracy and attention to detail 

Working Conditions:
• Ability to handle multitasking in a fast pace environment
• Computer terminal use 8 hours per day. 
• Moving boxes of products for shipping.
• Ability to lift 25 pounds unassisted.
• Standard Office w/Warehouse

Pay Range:

$15.10 - $20.38

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled