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Team Leader
4 months ago
Team Leader
Position Summary: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering a “WOW” guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests.
Key Duties/Responsibilities:
Constantly sets the example by maintaining visibility and interacting with guests. Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous. Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency. Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort. Interacts effectively with diverse groups of people and does not have or display any biases. Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe. Treats all employees with care and respect. Motivates and inspires employees to achieve high performance while adhering to Company procedures. Provides feedback and recognition. Willingly accepts feedback from management. Supervises and trains team members on workstation operations. Delegates work and follows up appropriately. Demonstrates mathematical aptitude, reading comprehension, and good problem solving skills. Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.Qualifications:
High School Diploma/Equivalency preferred. Minimum of 6 months JIB experience. 100% certified in all workstations. Preferable to have 1 year supervisory experience in a customer service business. Must be 18 years old. Must complete any and all Team Leader training classes. Must attain ServSafe certification or other as required. Must be able to work a minimum of 40 hours per week depending upon the needs of the business. Internal promote preferred (already meets the requirements for Team Member; ., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests’ orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment). Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays. Must have transportation to and from work.