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Shift Manager

4 months ago

Cumming, United States Bojangles Full time

SHIFT MANAGER JOB SUMMARY:

Our Shift Managers lead our teams to provide our guests with exceptional service.  They are responsible for fulfilling the same duties as a Team Member, and in addition, they are responsible for managing the restaurant during an opening or closing shift.  Part-time and full-time opportunities exist for the Shift Manager position.

 

The position includes, but is not limited to, the following essential job responsibilities:

 

SHIFT MANAGER JOB RESPONSIBILITIES:

The Shift Manager ensures that they and the team members on their shift:

·  Greet guests with a genuine smile and warm, inviting spirit.

·  Provide excellent guest service and meet customer needs in a timely and effective manner.

·  Use a headset (if applicable) to take customer orders, receive directions, and/or give directions.

·  Accurately capture orders and suggest great additions using menu knowledge.

·  Prepare and serve food according to brand recipes and quality standards.

·  Follow food safety, general safety, and sanitation protocols.

·  Maintain a safe, clean, and well-organized restaurant to create a pleasant environment for guests and teammates.

·  Clean and operate all equipment in a safe and proper manner.

·  Adhere to safe work practices.

·  Follow and comply with all applicable health department regulations as well as company policies and procedures.

·  Keep accurate cash, sales, and inventory control records.


Additional responsibilities of a Shift Manager include:

·  Production management

·  Completion of temperature logs

·  Waste tracking and management

·  Key inventory item counts

·  Sales and cash reconciliation

·  Station training of new team members

·  Addresses escalated guest concerns

·  Driving responsibilities including banking, product transfers, and other related duties

·  Any other duties assigned by their Assistant Manager, General Manager, or senior leadership team


SHIFT MANAGER CORE COMPETENCIES:

·  Friendly, smiling, cheerful with a positive attitude

·  Loves serving and helping others

·  Passionate about guest service

·  Team player

·  Acts with integrity

·  Works efficiently and with a sense of urgency

·  Excellent listening and communication skills

·  Ability to give direction and yield the respect of teammates

·  Desires to learn and take on additional responsibilities


SHIFT MANAGER BENEFITS:

  • Career Development Opportunities
  • Competitive Pay
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Short/Long Term Disability
  • Critical Illness Insurance
  • Accident Insurance
  • Hospital Indemnity Insurance
  • Matching 401k Plan
  • Discount Meal Benefit
  • Wait periods may apply


SHIFT MANAGER JOB REQUIREMENTS:

· At least 18 years of age

· Availability to manage one or more opening and/or closing shift(s) on a weekly basis

· Dependable

· Coachable


Physical/Mental ability to:

· Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.

· Frequently bend, kneel, squat, stand, walk, and twist at waist.

· Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead.

· Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.

· Occasionally climb and descend ladders.

· Remain active, standing for long periods without a break.

· Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.


Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.