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Housekeeping Lead

4 months ago

Chicago, United States The Langham, Chicago Full time

Job Summary

.

Primary Objective of Position:

Provides support to the Housekeeping management team with the coordination of guests and Front Office requests in order to maintain Langham, Chicago Forbes standards.Performs all administrative functions within the department, answer all internal/external calls, data entry and preparing reports.Provides support by supervising the Room Attendants, Lobby Attendant and House Attendant by ensuring the guest rooms and public areas exceed and maintain the consistent quality of Langham Chicago’s Forbes standards.

Responsibilities and Job Duties:

Open and close Housekeeping daily operation by preparing daily reports (AM/PM boards, rooms inventory, VIP arrivals, special requests tracking etc.), assigning guestrooms to the Room Attendants, preparing a checklist for the House Attendant and Public Area Attendant, scheduling guest amenity deliveries to ensure adherence to all Forbes services and productivity standards The Housekeeping Lead shall tour the hotel, when assigned by Housekeeping Management Team, to inspect rooms, floors, linen closets, storage closets and butler closets, check all public areas and evaluate the performance of the Housekeeping staff, by counseling them in a positive and constructive manner. Shall record inspection results and inform colleagues of inadequacies in their assigned tasks Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal / external guests and colleagues to ensure Langham, Chicago’s high standards of quality Build strong relationships with the Front Office, Engineering and Private Dining team by maintaining a friendly, engaging and courteous demeanor at all times. Assist them in resolving guest complaints by conducting thorough research of the situation and the most effective resolution. Ensure all guest inquiries are completed timely and efficiently. The Housekeeping Lead shall respond to guest complaints regarding housekeeping service and resolve guest complaints throughout the day to ensure total guest satisfaction. The Housekeeping Lead shall assist the Housekeeping Manager in training the staff for shift-related duties and responsibilities. Due to the cyclical nature of the hospitality industry, the Housekeeping Lead may be required to work varying schedules to reflect the business needs of the hotel. Be familiar with basic computer skills and able to handle any request using hotel system. Requirement .

Experience Required:

Luxury hotel experience preferred

High School graduate or equivalent preferred. College degree preferred with an emphasis on Hospitality and Tourism 1 year of previous guest service experience preferred 1 year Housekeeping experience required

Six months administrative experience required

EOE, Including Disability/Veterans