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Cash Vault Production Coordinator I

4 months ago

Albuquerque, United States Bank of Texas Full time

Summary

If you are looking for a job that combines a passion for innovation, an opportunity for growth, and a culture of teamwork, then you've come to the right place. We have an exciting opportunity awaiting someone like you

You will be a member of a vital team that is responsible for millions of dollars being deposited daily. A part of the heart of the bank, you give life to the communities we serve. Come invest in your career with us; you’ll be glad you did

Job Description

The Cash Vault Production Coordinator I is primarily responsible for supervising and directing the workflow and personnel with the Cash Vault. Assumes responsibilities of the Cash Operations Manager in his/her absence such as ensuring compliance with all control policies and daily business; ensures all jobs have been completed and combinations and locks are secure.

Team Culture

All work is completed as a team, and each function is interdependent on the others. We are a close-knit, diverse group that works toward a common goal and is committed to each other’s success. We “Pay it Forward” by showing empathy and assisting others when necessary.

Engagement comes from our monthly staff meetings, quarterly team-building events, appreciation lunches, recognition efforts and volunteerism. We also build relationships with subject matter experts across the organization to gain a greater appreciation for their role and the service they provide to our communities. 

How You'll Spend Your Time

You will perform various teller functions as required and provide required relief during vacations and absences; provides general guidance and assist tellers with routine problems. You will contact customers regarding an outage in their deposits; Contact Treasury Management account officers and CCSR’s regarding new business, customer corrections, and access to Change Order IVR: Contract customers regarding generation and shipment of customer IVR access information; Contact equipment vendors and Armored Car Management for workflow resolutions; Work directly with BOKF Security on customer investigations. You will be responsible for the Security Administration of the Automated Cash Vault System used in the vault. You will be setting up Customers on the system; Administration of Customer access to Change Order IVR, including generation and shipping of Customer access codes; Administration of Teller system access and passwords; Responsible for overseeing Change order processing and pulling from the system; Responsible for overseeing Teller Cash Carryover process. You will have extensive contact with the system vendor and database administrator. You will be performing various duties as requested by the supervisor/manager – Control cash levels of the Cash Handling area and ensures levels are within specified guidelines; determines coin/currency from the Federal Reserve; takes inventory of coin/currency on hand; determines coin/currency need for the following week; verifies coin/currency deposit shipment going to Federal Reserve in OKC by bag counts, signs shipments; Verify customer account number and approve debits/credits including general ledger entries for coin/currency orders and deposit outages; Set vault clicks daily; log the time in the cash vault logbook; verifies with lead/supervisor that clocks have been set correctly; opens and closes vault under dual control each day; Assist with Virtual Vault transactions and balances. You will prepare and review account analysis monthly manual information; transfer customer service fees to account analysis log sheets; inputs information online for each code; total monthly volume and compares to report.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a ­­­­­­­­­­­­­High School and ­­a minimum of 1-4 years of experience as a Universal Vault Specialist II OR a minimum of 3 years of cash vault experience operating cash processing equipment in a large financial institution.

Working Conditions & Physical Requirements

Office - 40 lbs BOK Financial Corporation Group  is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.  With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career