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Audio Video Field Service Technician

4 months ago

Bluffton, United States Custom Audio Video, LLC Full time
Benefits:
  • 401(k) matching
  • Health insurance
  • Paid time off

Work is primarily in residential environment.


The Role


Highly experienced Service Technician wanted to join the Custom Audio Video team. We are looking for a detail oriented, customer friendly AV and network systems trouble-shooter to join one of the elite AV companies of the south east. This role as a part of Custom Audio Video’s service team will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.

Responsibilities include both on-site and remote access service of systems, accurate notation/documentation of problems, client relations, maintaining Custom Audio Video’s record of exemplary service.

Required: Extensive knowledge of AV and network systems.

Required: Strong interpersonal and customer service skills.

Required: Extensive experience installing and servicing most if not all kinds of low voltage systems.

Required: Advanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound/stereo system setup, and AV installation methods.

Required: Good driving record.

Required: Minimum 3+ years’ experience in the AV installation/service industry including remote and control system programming.

Required: good ability to troubleshoot advanced low-voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client-side services such as streaming.

Required: Maintain professional appearance and calm demeanor in tough situations.

Required: Ability to lift and carry up to 50 pounds and experienced working with power tools.

Experience with remote service systems such as Bluebolt, Ubiquity, OvrC a plus.

Experience with Control4, Crestron, and URC a plus.

Industry certification from CEDIA, Infocomm, ISF or similar a plus.

The Benefits


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
The Person


The key skills and qualities of an Audio Video Service Technician:

  • Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.
  • Previous experience as Audio/video Lead technician or A/V Home Automation technician.
  • Knowledge of LAN and wireless LAN (WIFI) configuration for Class A/small to medium/residential networks; and experience installing network hardware and terminating network cabling.
  • Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledge
  • A high level of interpersonal ability – patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employees
  • Ability to lift and carry up to 50 pounds and experienced working with power tools
  • A good driving record is necessary.
If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please attach your resume to this posting.