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Program Support Analyst

4 months ago

Washington, United States InterSources Inc. Full time

Program Support Analyst
Location: Washington, DC 20003

Job Description:

The Enablement Program Support Analyst is responsible for clerical and administrative duties related to the delivery of training and knowledge management programs at Client. The role supports the Enablement Program and Senior Enablement Specialist/Training Lead in running the day-to-day operations of the Client's Digital Services Training program and the development of the Knowledge Management Portal.

  • Manage Tech Enablement's Digital Services Training Calendar

  • Support the development and roll-out of a Learning Management System for the Digital Services Training Program

  • Setup course registrations

  • Communicate with training facilitators

  • Upload and update course content and materials

  • Create and disseminate feedback surveys

  • Produce reports on training statistics

  • Assist with developing new training curricula

  • Manage training requests received through IT Service Management (ITSM) System and other various channels.

  • Develop needs assessments to evaluate the organization's training needs

  • Create new training materials including presentations, handouts, and guides

  • Design activities or lessons to teach certain technical skills

  • Create new and update/customize existing course materials

  • Support facilitators to ensure all virtual courses are running smoothly

  • Assist with inquiries in the Teams chat for virtual trainings

  • Support the production of virtual and in-person training/learning events

  • Manage the EnableTECH Community in Teams

  • Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)

  • Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.

  • Support the creation of knowledge articles, user guides, video tutorials

  • Collaborate with other Client program teams to manage the Knowledge Creator Network

  • Manage the help article knowledge database on the end-user self-service portal

  • Performs other related duties as assigned.

Responsibilities:

  • Excellent verbal and written communication skills.

  • Strong presentation skills.

  • Excellent organizational skills and attention to detail.

  • Ability to evaluate and research training options and alternatives.

  • Ability to design and implement effective training and development.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Proficient with Microsoft Office Suite or related software.

  • Knowledgeable of applicable federal, state, and local regulations

Minimum Education/Certification Requirements:

  • Bachelor's degree in information technology or computer science, education, or a related field; one year of experience in delivering training programs; or an equivalent combination of training and experience.

About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.