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Salesforce Administrator

3 months ago

Jersey City, United States Verisk Full time
Job Description

This role is hybrid with 2 days in our headquarter office located in Jersey City, NJ. 

We’re looking for a Salesforce Administrator to join our CRM team and support our sales, marketing, and business teams to deliver technical Salesforce solutions, including design and function. Reporting to the Technology Operations Manager, core responsibilities include optimization of sales processes and technical infrastructure. This role drives operational efficiencies and requires collaboration, a keen eye for detail, and a desire to provide process improvements and creative services. This position plays a key role to maintain and customize Verisk’s existing salesforce CRM instances including integrations with key systems like Icertis, LinkedIn, Eloqua, Outreach, and Zoura. 

Responsibilities

Perform Salesforce administrative functions like user account maintenance, creating/updating profiles, rules, reports, dashboards, workflows, process builder, as well as use of data loader and other tools  Work closely with stakeholders like sales and service teams to set up/modify assignment rules, escalation rules, auto response rules, macros, queues, fields, objects, formulas, and enable live agent and email-to-case Provide/manage knowledge articles, content, and surveys  Aid in implementing service packs, upgrades, and server changes  Support Salesforce and third-party application integrations with Click Tools, Outreach, LinkedIn Sales Navigator, App Buddy, Incontact, etc  Partner with different teams like sales, data, product, finance, and marketing to understand business/data requirements and build out development requirements, related processes, team training, and infrastructure to support operational needs like sales lead enrichment, pipeline management, forecasting, lead workflow, and analytics/reporting, etc.  Design automated processes to improve efficiency with scale and lean design  Work closely with acquisitions and subsidiaries to consolidate and migrate Salesforce instances, including demonstrations, understanding of business requirements, data reconciliation, cleanup, migration and import coordination from previous/existing system  Maintain and manage data quality/integrity of Salesforce data through regular audits and maintenance  Assist end-users in trouble shooting and provide hands-on support and training – aid in developing step-by-step instructions for new and enhanced functionality 

Qualifications

Bachelor’s Degree in a relevant field like Information Technology, Business Administration, Marketing, or equivalent field  4+ years experience as a Salesforce Administrator required  Salesforce Administrator Certification required  Advanced Administrator and/or Business Analyst certification a plus  Proficiency in Salesforce configuration, customization, LWC development, and data management  Experience working in a SCRUM or agile environment Solid understanding of translating business processes to technical requirements  Experience with Einstein Analytics, Icertis CRM, and omni channel is a plus  Excellent attention to detail and data accuracy, ensuring the integrity of CRM records  Analytical mindset with the ability to generate reports, analyze data, and provide meaningful insights  Strong problem-solving skills to troubleshoot and resolve technical issues or user challenges  Effective communication and collaboration skills to work with cross-functional teams and provide user training and support  Ability to manage multiple tasks and priorities in a fast-paced environment  Continuous learning mindset to stay updated with CRM best practices and industry trends  Strong organizational skills to handle user account management, data imports/exports, and system documentation efficiently 

Skills 

Innovative and creative thinker: pioneer who embraces bold ideas  Team player: high EQ, low ego, resourceful, frugal; treats resources as their own  “Let’s go” attitude: optimist, contagious enthusiast, sees the upside  Accountability matters: drives for results as coach and team player; bias to outcomes  Exhibits aptitude: always learning and growing; constantly attempts new experiences  Adaptable: works quickly and nimbly; able and willing to wear multiple hats without hesitation; resilient  Grit: passionate, self-directed and motivated; demonstrates endurance