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Automotive Service Advisor

4 months ago

Santa Fe, United States Crossroads Hyundai Full time

Are you a customer-focused professional with a strong automotive background? Do you have exceptional communication and organizational skills, combined with a passion for providing excellent service? If so, we have an exciting opportunity for you to join our team at Santa Fe Mazda as an Automotive Service Advisor.

Responsibilities:

  • Greet customers in a friendly and professional manner, establishing rapport and building trust.
  • Act as the primary point of contact for customers, providing exceptional customer service throughout their service experience.
  • Listen attentively to customers' concerns and accurately document and communicate their vehicle issues to the service technicians.
  • Conduct thorough vehicle inspections and consult with customers on recommended maintenance and repairs.
  • Provide detailed explanations of services needed, including timeframes and cost estimates, and address any customer questions or concerns.
  • Schedule and coordinate service appointments, ensuring efficient utilization of available service bays and technicians.
  • Keep customers informed of the status of their vehicle repairs, including any delays or additional work required.
  • Process service orders and invoices accurately and in a timely manner.
  • Build and maintain strong relationships with customers to promote loyalty and repeat business.
  • Stay updated on the latest automotive technologies, service procedures, and industry trends through continuous learning and training.

Requirements:

  • Previous experience as an Automotive Service Advisor or in a similar role is highly preferred.
  • Strong automotive knowledge and understanding of vehicle systems, maintenance, and repair processes.
  • Excellent communication and interpersonal skills to effectively interact with customers, service technicians, and other team members.
  • Ability to explain technical information to non-technical customers in a clear and concise manner.
  • Strong organizational skills and attention to detail to accurately document customer concerns and service orders.
  • Proficiency in using automotive service software and computer systems.
  • Exceptional customer service skills, with a focus on providing an outstanding customer experience.
  • Ability to thrive in a fast-paced environment and manage multiple tasks and priorities simultaneously.
  • Familiarity with warranty processes and procedures.
  • Valid driver's license and a clean driving record.

Benefits:

  • Competitive compensation package based on experience.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Ongoing training and professional development opportunities.
  • Supportive and collaborative work environment.
  • Opportunity for career growth and advancement.

Join our dedicated team at Santa Fe Mazda and play a crucial role in ensuring exceptional customer service and satisfaction.
If you have a passion for the automotive industry and enjoy working directly with customers, we want to hear from you.
Apply now with your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position.

Santa Fe Mazda is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.