Data Center Operations Technician 2

2 months ago

Englewood, United States eTeam Inc Full time

Pay Rate: $25 - $30/Hour


Data Center Operations Technician responsible for safe operation and upkeep of the Data Center and Colocation sites.



Overnight shifts

Please note, the position is onsite, the schedule is variable

.


Qualifications:

  • Experience in a 24/7 production environment
  • Strong troubleshooting skills
  • Solid understanding of Microsoft Operating systems
  • Fundamental knowledge of networking - Routing, Subnets, Communication protocols
  • Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
  • Excellent verbal and written communication skills
  • Strong attention to detail, making and keeping commitments, and meeting deadlines.
  • Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.
  • Minimum 2 years of experience working within an IT Support environment.
  • Ability to climb ladders and work aloft.
  • Ability to work in cold temperature environments.
  • Ability to maneuver pallet jacks and lift heavy objects.
  • Ability to pull and install cabling.
  • Driving (must possess valid driver's license and insurance)


Skills:

  • Customer Support
  • Provide timely resolution and/or escalation of customer issues.
  • Maintain a professional attitude and conduct while performing data center duties.
  • Deliver proactive updates to customers and teammates as necessary.
  • Follow processes and procedures.
  • Physical device alert review throughout data centers
  • Incident triage and escalation
  • Provide local access and escort for vendors.
  • Perform remote hands work for internal and external customers.
  • General Shift Work. Nontraditional Weekend shift, Overnight Shifts
  • Perform data entry tasks for ongoing infrastructure changes and customer installations.
  • Assist and/or complete physical installations.
  • Update all relevant and required documentation.
  • Complete assigned workflow tasks to provide timely turnaround to customers.
  • Maintain clean and organized cabinets, cables, and cages during installation of equipment.
  • Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.
  • Document troubleshooting and problem-resolution steps.
  • Provides onsite support for hardware and systems as instructed by partner teams.
  • Maintain cleanliness of the Data Center and surrounding supporting areas
  • Perform Datacenter Infrastructure Environmental Monitoring
  • Perform Facilities Rounds and escalate pertinent information.
  • Process all in and outbound shipping/receiving.
  • Immediately report facility alarms to the local Facilities Operations Engineer
  • Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.
  • Complete End of Shift Reporting
  • Follow Data Center Policies and Procedures
  • Stay abreast of new facilities-related information and training updates.
  • Maintain cabling and general usage item inventory levels.
  • Complete policy and procedure review within scheduled timelines
  • Maintain proficiency level with tools and systems used to deliver support.
  • Perform other duties as required and assigned.

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