Manager, Starbucks

4 months ago

Boston, United States Macy’s Full time

Job Overview

The Manager, Starbucks, oversees Starbucks operations, ensuring a professional, safe, and profitable environment in adherence to all company standards.

What You Will Do

Follow and ensure the team adheres to Food Division Standards and Best Practices. Ensure the service basics of Connect, Anticipate, Personalize, and Own are met. Take responsibility for daily operations. Take charge of hiring and supervision. Be accountable for sales, expenses, and bottom-line profits. Ensure the team prepares and presents drip coffee, cold beverages, espresso bar, and pastry products to Starbucks standards. Follow Starbucks merchandising, product presentations, and signing standards. Monitor food quality by completing Starbucks checklists. Support a strong working relationship with store management. Provide ongoing training, feedback, coaching, and staff motivation to maximize team performance and satisfaction. Maintain role model standards in grooming, professional appearance, and communications. Meet the highest standards of workplace safety, sanitation, and equipment care as set by the Health Department and company policy. Complete scheduling and weekly People leader activities to maximize colleague productivity, labor cost control, and customer satisfaction.  Utilize forecasts, daily sales reports, and weekly food cost and payroll reports to ensure monthly profit/loss goals are met. Assist in the preparation and production of all menu items. Take charge of ordering and receiving food, beverage, dry, and paper goods based on budget and business needs. Timely pay invoices according to vendor contracts and Food Division Best Practices. Manage food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis, maintaining targeted food costs. Source, select, build, and sustain a high-performing team. Cultivate and maintain a positive team culture, ensuring a safe and enjoyable work environment.

Skills You Will Need

Leadership and Team Management: Ability to lead and ensure team adherence to Food Division Standards and Best Practices, including hiring, supervision, and ongoing training to maximize team performance and satisfaction.

Customer Service Excellence: Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience.

Operational Management: Take responsibility for daily operations, including scheduling, payroll management, and overseeing the preparation and presentation of products to Starbucks standards.

Financial Acumen: Accountability for sales, expenses, and bottom-line profits, utilizing forecasts, daily sales reports, and weekly financial reports to meet monthly profit/loss goals.

Communication and Relationship Building: Establish and support a strong working relationship with store management, effectively communicate with the team, and maintain role model standards in grooming, professional appearance, and communication.

Who You Are

Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way. High School Diploma or equivalent required. 1-2 years of direct experience.  Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.  This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

What We Can Offer You

An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives and annual merit reviews Merchandise discounts Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development 8 paid holidays Paid Time Off (first year prorated depending on start date) Tuition reimbursement program Guild education benefit funds 100% of tuition, books, and fees in designated programs Colleague Resource Groups (CRGs) and give-back/volunteer opportunities Empowerment and autonomy to perform impactful work with tangible results

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