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About the Role
:Grade Level (for internal use):
08S&P Global Trading Analytics.
The Role: Graduate Client Services Analyst
The Team:
The Trading Analytics delivers cutting-edge quantitative tools which help brokers and asset managers synchronize trade execution quality management and meet regulatory compliance reporting needs. Our sophisticated evaluation analytics for algorithms and smart order routers also provide execution quality reporting and trading intelligence to sell-side firms. Increasingly complex trade processes continue to expand the need for performance data and actionable insights to support best execution.
The Impact:
The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications.
The client service team build and maintain strong relationships with customers in top-tier financial institutions on both the buy-side and sell-side, ensuring their requests are prioritized and resolved. They play a critical role partnering with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
What’s in it for you:
We hire into a wide variety of exciting roles across our business and as you begin your career with us, we’re here to support your transition into the professional world. In addition to working with our industry experts in your full-time role, you’ll have the space to invest in your personal and professional development through learning resources that will build vital skills and industry knowledge.
Through a wide variety of experiences and opportunities, like all our colleagues, you’ll become an integral part of our community and culture – all enhancing the exciting work you with the team you’re hired into You’ll be part of a global community, building an invaluable network of knowledge and support from your mentors, peer group and wider teams.
Responsibilities:
Manage a portfolio of clients to meet end users' needs while routinely offering service reviews and gathering product feedback Host client meetings to aid with training, product demos and troubleshooting Develop and keep knowledge of market structure, microstructure, and TCA to bring an informed perspective to customer engagements Understand the needs of different customers to collaborate with internal teams and ensure we deliver effective solutions to complex problems Partner with Product Management to share client feedback and understand strategic road maps Offer insights to Sales and Product Management to find new business opportunities and support the overall sales processWhat We’re Looking For:
University graduate or equivalent Financial market awareness in financial technology, multi-asset derivatives pre and post trade processing and services Advanced working knowledge of Microsoft Office 365 (Word, Excel, Outlook, Powerpoint) Knowledge of SQL and/or Python beneficial European languages are a plus Comfortable meeting clients both virtually and in person Ability to balance competing priorities of multiple clients Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clienteleAbout Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments, and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit:
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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