Computer Client Support Analyst, Asc

4 days ago

Sacramento, United States Sunrise Systems Full time
Job Title: Computer Client Support Analyst, Asc
Job Id: -
Location: Sacramento, CA
Duration: Months On W Contract

Top Things: Wireless carrier experience (Telecommunication, Telecommunication, Sprint) iOS and iPhone experience Windows OS experience Proficient in Microsoft Excel Good written and verbal skills Self -Sufficient, Accountable
Wireless device management responsibilities:
Receive & sort TSC incoming mail containing physical wireless devices. (iPhones, MiFi's, Cell phones) Catalog and track devices received from the mail Update wireless records in WRC (Billing system) If desired by process – provide Security data retention on devices Locate and flag wireless devices on Legal hold Follow legal hold process to collect data off the device Work with Legal team on questions and unlocking devices Update legal hold spreadsheet for tracking Add old devices to DA log (Excel) Recycle old devices with Recycle rd party Support IT Mobile Device Management work processes
Position Requirements & Desired skills:
This role would be required to work in the office Wireless devices can not be taken home Hours will be during core business hours (flexible schedule Monday-Friday (am-pm, am-pm) Proficient in Microsoft Excel Wireless carrier experience Windows OS experience iOS and iPhone experience
Minimum Qualifications: High School Diploma or equivalent year of Wireless Device management or Wireless Carrier experience Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment Strong client customer skills Ability to learn quickly and transfer essential knowledge to team members Capable analytical skills Teamwork is essential Strong communication skills Demonstrates work quality and efficiency Open and adaptable to change Passion for safety
Desired Qualifications: Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience. year of general customer service experience in retail, or call center sales or service role Qualitative and quantitative analytic & problem solving skills Ability to learn new concepts quickly Organizational skills Advanced verbal and written communication skills Proficient in Microsoft Excel and Word Is able to work independently or as part of a team Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain ( Gas, Electric, Telecom Network, TCP/ IP Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
The hourly rate for this position is $ per hour.

Compensation:

Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].

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