Patient Service Representative
4 months ago
Thank you for considering a career at Mercy Health
JOB SUMMARY:
The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
ESSENTIAL FUNCTIONS:
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems Ability to answer internal and external calls in a friendly and helpful manner Must possess the ability to troubleshoot and resolve problems promptly Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients Other duties as assignedEDUCATION:
High School Degree or GEDEXPERIENCE:
Prior experience in the healthcare field or a related area is preferred but not required Knowledge of medical terminology preferred but not required Knowledge in Microsoft Office, Cadence, and Connect care preferred but not requiredSKILLS & ABILITIES:
Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills Engage with staff and patients in a professional manner Basic math skillsMercy Health is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more*Benefits offerings vary according to employment status
S cheduled Weekly Hours:
40Work Shift:
Days/Afternoons (United States of America)Department:
Mercy Primary Care - Lourdes Physicians Service LLCMercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
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