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Front Desk Associate

4 months ago

Albuquerque, United States Hotel 505 Albuquerque Full time

Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.

Shifts Available: Part Time Mid - 3p-11p, Part-Time Night Audit 11p-7a Part-Time Morning 7a-3p

PLEASE FILL OUT QUESTIONS IN ORDER TO BE CONSIDERED FOR POSITION

Front Desk Clerk duties and responsibilities:

  • Taking, cancelling, and changing room reservation requests
  • Investigating and resolving customer complaints or questions
  • Processing guest departures including calculating changes and receiving payments
  • Answering telephone calls and relaying messages
  • Maintaining an inventory of reservations, vacancies, and room assignments
  • Answering inquires about the hotel and its services through the telephone, email, or in person
  • Handling wake-up calls and a myriad of other guest requests
  • Strong written and verbal communication skills
  • Good time management skills and ability to multitask
  • Excellent organizational skills and attention to detail
  • Ability to creatively solve problems
  • Maintaining a well-groomed and professional appearance
  • Flexibility to work in a fast-paced environment
  • Bi-lingual a plus

Compensation: Depending on Experience and shift schedule *Night shift has a differential*

Typically Start at $13.50 - $14.50 with raise after 90 days -

Job Types: Part-time, Full-time

Salary: From $13.00 per hour

Benefits:

  • Flexible schedule

Schedule:

  • 8-hour shift
  • Day shift
  • Holidays
  • Night shift
  • On call
  • Overtime
  • Weekend availability

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Spanish (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)
  • Day Shift (Preferred)

Work Location: In person