Critical Accounts Manager MBA-

2 months ago

Durham, United States Cisco Full time

Applications are accepted until further notice. 

Please note this posting is to advertise potential job opportunities.This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. 

Who You'll Work With 

When you work with Cisco’s Customer Assurance Program (CAP), you'll join a highly empowered, collaborative team who is passionate about the customer and Cisco. You will be exposed to key executives, business leaders with vision, diverse problem solvers, and remarkable technical talent. You will establish relationships and develop an outstanding network across Cisco that gives you an outstanding perspective and support to get things done. All of this at the #1 ranked Best Company to Work For. 

What You'll Do 

This role is core to CAP, the highest level of customer concern at Cisco. CAP Managers work cross-functionally to align the organization and resolve the most critical and sophisticated customer partner concerns. With sponsorship and support from executive leadership, CAP leads issue resolution, risk mitigation and is the ultimate owner of assuring customers’ confidence in Cisco. 

This is an opportunity to help address some of Cisco's toughest and most urgent challenges. The CAP team is looking for a collaborative, highly empowered, problem-solver who can be responsible for the resolution of technical, operational, organizational, and/or relationship challenges and drive substantial and long-term business improvements. 

In this role you will partner with cross-functional, multi-cultural, and geographically dispersed teams to: 

Analyze & define large and sophisticated business problems through team member engagement and data analysis.  Translate problem definition & analysis into a formal program structure.  Assemble and lead cross-functional teams. Hold the teams accountable to the development and delivery of action plans tailored to the specific business or customer challenge.  Align executive collaborators who may have varying business priorities.  Develop and deliver executive communications throughout the lifecycle of the program/project to ensure alignment across the organization. 

Who You Are 

You are a team-oriented individual who thrives in dynamic environments and is willing to contribute selflessly. With strong business, technical, and financial acumen, you excel at diving into diverse business and customer problems, leading their assessment and resolution. You have a natural affinity for data, intuitively knowing what to request, analyze, and measure. Risk-conscious, you understand how to define, measure, and manage risk effectively. Curious, eloquent, and goal-oriented, you love solving problems and aspire to be part of an impactful team. As a leader, you seek challenges by taking ownership, showing initiative, and feeling empowered. 

Minimum Qualifications 

Currently enrolled in an MBA program or a related graduate-level business program.  Core MBA coursework in areas such as marketing, finance, strategy, and management.  Leadership experience in academic or professional settings.  Able to legally live and work in the country for which you’re applying, without visa support or sponsorship. 

Preferred Qualifications 

The ability to define, develop, implement, and lead successful programs and turnaround plans.  Experience in leading people through adventurous situations and navigating ambiguity.  Mediation, arbitration, and negotiation skills to resolve conflicting views and set team direction.  A proven track record to communicate openly and articulate plans in appropriate detail to executives, management, and individual contributors as well as customers and partners.  Dynamic, upbeat, and enjoy working on new projects and with new teams. 

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