Sales & Operations Manager, Retail

2 months ago

Remote, United States Numotion Full time

Sales

Remote, United States • ID: 13630-128 • Full-Time/Regular

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOBPURPOSE:

The SpinLife Sales&OperationsManagerisresponsible for executing on the strategy developed by the Vice President of Sales and will managethe day-to-dayoperationsofthe sales (Product Expert) organization to optimize the best sales opportunity by delivering a dynamic world-class sales service to our customers through our sales team. Theyare the advocatesforthe sales(ProductExpert) team and the champion for creating a positive work environment & world-class sales service culture.

KEYRESPONSIBILITIES:

§Manage the day-to-day operations of the sales (Product Expert) team and provide high-level communicationtothe VPofSales&Servicealongwithkeystakeholdersacrossthe organization.§Recruit, retain, develop, and motivate staff to continuously learn through a supportive and collaborative approach; Set objectives; establish priorities; support upskilling; manage talent; and monitor/evaluate results. §Manage and oversee new employee on-boarding training activities to ensure employees are productive and operate to established performance standards within 90 days.§Managethesales(ProductExpert) team’sschedulewithfairness,long-leadvisibility to ensure our abandon rate is to the absolute minimum.§Monitor&measure salesperformance and provide guidance and training for others.§Collaborate with Finance to providetransparentcommissionreportsonbi-weeklybasistomotivateandtogainconsensuswithteam members.§Deliver direct feedback to each sales(ProductExpert) associate by monitoring their sales calls toensureweareadheringtoourpolicies and procedures and providing the best possible service to our customers.§Partner with merchandising to develop and deliver on-going product training to ensure our sales team has industry best product knowledge. §Communicate with cross-functional partners of the sales team developments and partner with the merchandisingteamtoidentifyopportunitiesforproductsand/ voiceofthe customer.§Work withdepartmentleadersandVPofSales&Service, to developannualGoalsandObjectives for both entire sales organization and each individual team member.§May supportorder processingwhensalesteamrunintotechnicaldifficultiesand/or needguidance.§UtilizeNumotionLeadershipPrinciplestoperformjobwithintegrity,compliance,andvaluesconsistent with our mission.§AdheretoemployeeorcustomerconfidentialityandcomplywithNumotion’spoliciesandfederal regulations.§Always provide excellent customer service for all internal and external customers of the operations. Providesolutionsforcustomerconcernsandcontinuallyfocusoncustomerserviceasourtoppriority.

§Theabovedutiesandresponsibilitiesarenotanall-inclusivelistbutratherageneralrepresentationofthe change based on organizational needs and/or as deemed necessary by management.

REQUIREDQUALIFICATIONS,SKILLS,ANDEXPERIENCE:

§Associate’s degree in a related field or an equivalent combination of education and directly relevant experience may be considered.

§Minimumofthree(3) yearsofexperienceinPhoneSalesManagementoradditionaltwo(2)yearsof experience in managing a direct response sales team.

§MobilityEquipmentor Durable MedicalEquipmentindustryexperience.

§Peopledevelopmentandprocessimprovementleadershipexperiences.

§Abilitytodefine a problemthroughdiscoveryoranalysis,identifycountermeasurestocorrectand partner with stakeholders implement solution(s) to solve the problem.

§Excellentoralandwrittencommunicationskills.

§Detailorientedwithafocusoncompletion and accuracy.

§Abilitytoremainfocusedwhilehandlingmultipletasks,responsibilities,andprojects.

§Abilityandwillingnesstotakeahands-onexecutionroletosupportbusiness/organization needs.

§StrongMicrosoftOfficeskills to include excel.

§Dedicated,quiet,home workspace with stronginternetconnection.

PREFERREDQUALIFICATIONS,SKILLS,ANDEXPERIENCE:

§Experiencewithprocessmanagementsystems.

§KnowledgeofDurableMedicalEquipment

PHYSICALREQUIREMENTS:

Thephysicaldemandsandworkenvironmentcharacteristicsdescribedherearerepresentativeofthosethatmust be met by an employee to successfully perform the essential functions of the accommodations may be made to enable individuals with disabilities to perform the essential functions.

§Frequentuse of hands,wrists,fingersassociatedwithusingcomputer equipment.

§Prolongedperiodsofworkingatadeskand/oronacomputer.

§Occasionallymoveandreachwitharmsandhands.

§Ability to lift/move up to 50 lbs.

§Mayrequireminimaltravel(lessthan10%)for leadership,training,or vendor meetings.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance.

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