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Administrative and Customer Care Specialist

4 months ago

Irving, United States DFW Humane Society Full time
Benefits:
  • Rewarding experience helping pets find homes
  • Health insurance starting July
  • Paid time off

Position Summary: 


Responsible for administrative tasks related to customer service and animal care.  

Essential Duties and Functions: 


People Care: 
•                 Cultivate positive client, volunteer and coworker relations through professional, courteous, and educational 
                   interactions 
•                 Assist clients with animal adoption process; facilitates client/animal interactions to insure a safe and pleasant 
                  experience 
•                 Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, 
                  programs, and events 
•                 Promote donation and giving opportunities as appropriate 
•                 Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the DFW Humane
                   Society 
 
Administrative tasks:
·       Coordinate veterinary appointments and transportation for animals needing veterinary care.  Work closely with team to make sure animals are receiving any prescribed medications.
·       Data entry-recording all medical notes for animals in pet point as well as scheduling future veterinary needs.
·       Create and maintain work instructions on various tasks pertaining to the position.  This includes but is not
·       limited to adoption processes, medical processes, and animal intake.
·       Increase communication with customers through answering email inquiries, providing adoption/foster follow up. 
·       Answers voicemails and phone calls daily. 
·       Work closely with the Community Engagement Coordinator to share positive adoption stories and photos
·       Welcome community service workers by providing them with a comprehensive orientation on expectations while they complete their service hours.
 
Animal Care 
•                 Provide adequate food and water to shelter animals daily 
•                 Monitor animals and immediately report health or behavior abnormalities to supervisor 
•                 Participate in stress and disease reduction efforts through purposeful and compassionate handling and 
                    placement of animals in the shelter environment 
•                 Assist with animal intake, evaluation, and treatment 
•                 Create and maintain necessary animal records, perform data entry, specifically enter vaccines that will need to 
                       be administered on the shelter calendar
 
Facility Care 
•                 Follow established disease control protocols to daily clean, disinfect, and maintain shelter apartments, kennels, 
                     cages, and general areas 
•                 Operate laundry and dishwashing equipment 
•                 Restock cleaning areas with supplies and equipment 
•                 Maintain equipment in working condition, report equipment or supply needs to supervisor 
•                 Maintain work and general areas in an organized manner 
 
Safety: 
•                 Ensure a safe work environment; following all safety guidelines, including PPE, and modeling safe work practice 
•                 Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal,       or the organization at risk 
 
Physical Requirements and Work Environment: 
•                 Work is performed in a kennel/shelter setting and outdoors 
•                 Frequent bending, reaching, kneeling, climbing stairs, walking and, standing on feet 8­-10 hours per day while 
                    performing job functions 
·                 Exposure to disinfectant solutions when cleaning 
•                 Exposure to various weather conditions when working outdoors 
•                 Subject to animal bites and scratches while handling animals of questionable temperament 
•                 Occasional lifting of up to 50 pounds with reasonable accommodations 
•                 Consistently exposed to animals and animal allergens under conditions with limited alterations available 
•                 Tetanus inoculation is recommended 
 
Reporting Relationships and Contacts: 
•                 Reports to Operations Manager
•                 Mentors and monitors volunteers
•                 Communicates with Veterinary clinic partners 
 
Qualifications (Required): 
•                 High school diploma or equivalent 
•                 Customer service experience 
•                 Available to work weekends, holiday shifts, and overtime as needed 
 
Knowledge, Skills, and Abilities: 
•                 Commitment to the mission, values, goals, and success of DFW Humane Society 
•                 Highly motivated, out­going, polite, and professional manner 
•                 Team player, able to work in a fast-­pace environment and multi-task
•                 Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in 
                  the work place 
•                 Knowledge of animal breeds and behavior helpful 
•                 Computer skills-ability to use Microsoft office and ability to learn new database/programs.
 
This job description reflects the assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.  DFW Humane Society is an at­-will employer.