Current jobs related to Senior Customer Service Representative - Cincinnati - Great American Insurance Group
-
Customer Service Representative
57 minutes ago
Cincinnati, Ohio, United States Tailored Brands Inc Full timeSenior Customer Service RepresentativeAt K&G Fashion Superstore, we're committed to providing an exceptional customer experience. As a Senior Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Assist management with register opening and closing procedures, monitoring cash...
-
Customer Service Representative
4 weeks ago
Cincinnati, United States Fresh Form Draft Full timeCustomer Service RepresentativeDepartment: Synchro Speak Employment Type: Full Time Location: Cincinnati, OH Compensation: $18.00 - $28.00 / hour DescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching,...
-
Customer Service Representative
4 weeks ago
Cincinnati, United States Synchro Speak Full timeJob DescriptionJob DescriptionDescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions. Job Summary: The Customer Service...
-
Senior Insurance Sales Representative
16 hours ago
Cincinnati, Ohio, United States American Senior Benefits Full timeAbout American Senior BenefitsWe are a hybrid sales organization offering a unique opportunity in insurance sales, proudly representing over 220 top carriers. Our goal is to provide exceptional customer service and help individuals achieve their retirement goals.ResponsibilitiesEducate the retirement community on various insurance productsAssist Medicare...
-
Customer Service Representative
1 week ago
Cincinnati, Ohio, United States Tailored Brands Inc Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at K&G Fashion Superstore. As a key member of our sales support team, you will be responsible for delivering an exceptional customer experience, ensuring customer satisfaction, and driving sales growth.Key ResponsibilitiesCustomer...
-
Customer Service Representative
2 months ago
Cincinnati, United States Habegger Full timeCustomer Service Representative **Customer Service Representative** Sharonville, OH **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...
-
Customer Service Representative
6 days ago
Cincinnati, Ohio, United States Kao Collins Full time{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Kao Collins. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your primary responsibilities will include responding to customer...
-
Customer Service Representative
6 days ago
Cincinnati, Ohio, United States Kao Collins Inc Full timeJob Title: Customer Service Representative Job Summary: Kao Collins Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customer inquiries, and will...
-
Customer Service Representative
5 days ago
Cincinnati, Ohio, United States Kao Collins Inc Full timeJob Title: Customer Service Representative Job Summary: Kao Collins Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for customer inquiries, and will...
-
Customer Service Representative
7 days ago
Cincinnati, Ohio, United States Mr. Handyman Full time{"title": "Customer Service Representative", "description": "Deliver Exceptional Customer ExperiencesAt Mr. Handyman, we're committed to providing top-notch service to our customers. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible experience.Key Responsibilities:Manage customer inquiries...
-
Customer Service Representative
1 week ago
Cincinnati, United States Kao Collins Full timeCustomer Service Representative with Kao Collins in Blue Ash, OHStarting at $20.00/hour Kao Collins is part of the Kao Corporation,which is a global leader in personal hygiene, laundry, food, cosmetic and specialty chemical products. Having been selected among the World's Most Ethical Companies for 18 consecutive years, we are a company with a purpose and...
-
Customer Service Representative
24 hours ago
Cincinnati, United States Kao Collins Full timeCustomer Service Representative with Kao Collins in Blue Ash, OHStarting at $20+ depending on experience Kao Collins is part of the Kao Corporation,which is a global leader in personal hygiene, laundry, food, cosmetic and specialty chemical products. Having been selected among the World's Most Ethical Companies for 18 consecutive years, we are a company with...
-
Customer Service Representative
7 days ago
Cincinnati, Ohio, United States Pattern Promotions Full time{"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Pattern Promotions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving...
-
Customer Service Representative
7 days ago
Cincinnati, Ohio, United States Fifth Third Full timeCustomer Service RepresentativeAbout the Role:Fifth Third Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their concerns in a timely and professional manner.Key...
-
Customer Service Representative
2 weeks ago
Cincinnati, Ohio, United States CenterWell Home Health Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CenterWell Home Health. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesCustomer Service: Respond...
-
Customer Service Representative
1 month ago
Cincinnati, United States FASTSIGNS #222201 Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryTraining & development FASTSIGNS #222201 is hiring for a Customer Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the...
-
Customer Service Representative
4 months ago
Cincinnati, United States Response Marketing Full timeOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer acquisition rates with no sacrifice...
-
Customer Service Representative
2 weeks ago
Cincinnati, Ohio, United States Domino's Franchise Full timeJob SummaryDomino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the overall success of our business.Key Responsibilities:Provide...
-
Customer Service Representative
3 weeks ago
Cincinnati, United States Response Inc. Full timeJob DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
-
Customer Service Representative
3 weeks ago
Cincinnati, United States Kodiak Collaborations Full time $42,000 - $54,000Job DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
Senior Customer Service Representative
4 months ago
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
The P&C Corporate Claims Division consists of over 100 professionals who support Great American’s highly diversified P&C claims operations across the world. The functional teams within our division include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims. The Claims Support Services group is a full claim handling operation providing claim handling to several divisions or lines of business. Within the Claim Support Services group is the Claims First Notice of Loss Customer Service team.
FNOL Customer Service is a claims support team within Corporate Claims that specializes in engaging with our internal and external customers over the phone. This claim support team assists in various methods, which includes phone claim intake, new loss set up, and numerous other complex tasks for 12 claim departments and other Corporate shared services within the Great American organization. This means we support hundreds of Claim Professionals across the entire company because of our various support functions. Joining this team will give you a unique view of the company with the ability to network across divisional lines. We are looking for a candidate to join our High Performing Team who values growth, development, and providing a memorable customer experience.
Hours of operation are Monday through Friday 8am to 8pm ET.Seeking an 8am-5pm ET shift for representatives who speak BOTH Spanish and EnglishSeeking an 11am-8pm ET shift for representatives who speak BOTH Spanish and EnglishEssential Job Functions and Responsibilities
Representative must perform customer interactions quickly in both Spanish and/or EnglishPerforms claim intake via phone from Insureds, Claimants, Agents, and other parties during the initial First Notice of Loss (FNOL) for Worker’s Compensation, Auto, Property, General Liability, Storage, Equine, and others. Responds to inquiries, complaints, and concerns regarding the claims handling process and procedures.Take 17-20 inbound calls per dayResolves routine and non-routine incoming insured requests, while referring more complex issues to more experienced staff.Troubleshoot customer questions in both Spanish and EnglishProvide phone, emails, and document translation support to our internal and external customersResearches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Responsible for documenting processes used to correct issues.Responds to correspondence, complaints, and information requests via telephone or e-mail.Utilizes computerized systems for tracking, documenting questions/responses, information gathering, and/or troubleshooting.Submits routine annotations on insureds’ claims. Processing may be determined by specific line of business.Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.Call center experience preferred but not requiredPerforms other duties as assigned.Additional Knowledge, Skills and Abilities
Strong organization and prioritization skills.Excellent written, verbal, and interpersonal skills in both Spanish and EnglishAbility to work in a fast-paced environment with minimal supervision.Must have strong PC skills and strong working knowledge of Microsoft Office.Ability to interact well with others in a team environment.Must be bilingual (Spanish and English)Job Requirements
Education: High School Diploma or equivalent.
Language: Spanish (Required)
Experience: 1 to 3 years of related experience.
Business Unit:
Corporate ClaimsBenefits:
We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.
