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Front of House Operations Lead in Training

4 months ago

Westborough, United States Chick-fil-A Full time

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.


Key Expectations:  Responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. 


  • Communicate goals in the areas of the Five Critical Success Factors and provide both formal and informal feedback to the team on an ongoing basis.
  • Activate the Winning Hearts Strategy.
  • Create LEAN processes to better the team and guest experience.
  • Hold FOH team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms, etc.
  • Work with the Training Director to develop team members in all areas and systems for areas of focus.
  • Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy and provide ongoing feedback to Sr. Operations lead.
  • Protect the guest's experience in both areas of the FOH by ensuring packaging, food presentation, and quality meets or exceeds Chick-fil-A standards.
  • Ensure FOH consistently and systematically meets cleanliness standards (front counter, dining room drive thru, parking lot, restrooms, etc.)
  • Ensure all cash handling processes including: counting drawers/deposit drops, change fund counts, and open/mid/close counts. 
  • Report all Sedgwick Claims to the General Manager within 24 hours.
  • Ensure Jolt checklists are completed daily.
  • Ensure the team is suggestive selling behavior with FOH team members, including upselling to large, new items, etc..
  • Responsible for notifying the General Manager and the admin coordinator within 24 hours of any equipment or facility repairs.


Front of House Lead in Training:


  • Must work up to 30 hours per week in the restaurant. 
  • Must be at least 17 years of age.
  • Must be Choke and Allergen Certified. 
  • Execute the S.E.R.V.E. Leadership Model.
  • Lead the team with enthusiasm and passion.
Minimum 18+ years old * Previous customer service experience preferred * Previous leadership experience an asset * Hard-working * Team-oriented * Friendly * Honest * Great customer skills * Must be able to work Saturdays