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Guest Service Leader FT

3 months ago

Raleigh, United States Lowes Foods Full time

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

1. Maintenance of Guest Service Standards

a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.

b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.

c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.

d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.

e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.

f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.

g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.

h. Ensures all unused check lanes are blocked off when not is use.

i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.

2. Training and Development of Front End Hosts

a. Provides training and direction to hosts not meeting the front end standards.

b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.

c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.

3. Process guest orders (including performing as a cashier or guest service clerk).

4. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.

2. Ability to work well with others.

3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

4. Ability to read and understand information and direction.

5. Knowledge of front end operations.

6. Ability to supervise people including training and development.

7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

8. Effective communication and guest service skills.

9. Ability to stand for extended periods of time.

10. Demonstrate successful use of math skills.

11. Ability to work well with computers.

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Benefits

FULL-TIME Benefits: Medical/Dental/Vision Benefits Automatic 401(k) enrollment with Company match (after 90 days of service) Pension Plan "Time Away from Work" Benefits (vacation and personal days) Employee Assistance Program (EAP) Group Life and Accidental Death & Dismemberment Insurance Business Travel Accident Insurance Short-Term and Long-Term Disability Direct Deposit Truliant Federal Credit Union Membership Privileges "At Work" Bank Membership Privileges Education and Development – Tuition Assistance and Scholarships Employee Discount Annual Performance Reviews Management Bonus Plan Flexible Scheduling Opportunities for Advancement Critical Illness and Accident Insurance Auto, Home, & Pet Insurance PART-TIME Benefits: Dental/Vision Benefits Group Life Insurance Short-term Disability Employee Assistance Program (EAP) Direct Deposit Truliant Federal Credit Union Membership Privileges Education and Development – Tuition Assistance and Scholarships Employee Discount discount on private label products purchased at Lowes Foods & double gas rewards Annual Performance Reviews Flexible Scheduling Opportunities for Cross-Training Critical Illness and Accident Insurance