Senior Product Designer

5 months ago

Boston, United States Liberty Mutual Insurance Full time

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

**This position may have in-office requirements depending on candidate location.**

Come join the Experience & Strategy organization within Liberty Mutual  

Experience & Strategy is here to lead the Liberty Mutual US Markets organization around transforming digital connection opportunities into extraordinary experiences that position our company to win big with our customers, employees, and independent insurance agents.

About the Role

We’re looking for a Senior Product Designer to join our UX Product Design team working across Service Experience. You will focus on customer servicing experiences across multiple lines of business for our customer service representatives and independent agents. 

Your work will feature ease of use, employ best-in-class interaction design, and optimize the user experience. Being a part of a small and dynamic UX practice, you'll experience a high degree of autonomy and directly interface with stake holders across disciplines. In this role you will work with business, technical, and product peers to understand the business vision and objectives to help identify opportunities, craft complex experiences, and help bring designs to life.

You could be a great fit for this role if you are:  

A Visual Craftsman: You will create conceptual sketches to communicate design ideas as well as detailed design specifications for the finished product. You embrace brand standards in all final designs to deliver a consistent experience.  An Experience Innovator: You will work throughout all phases of the design process such as conceptual design, storyboards, persona/scenario development, user task/interaction flow diagrams, information hierarchy, wireframes and prototypes.  A Customer Advocate: You will help identify user research needs and participate in immersive user research, concept testing, and usability testing. You will continuously seek and integrate user feedback and test results to optimize solutions.  A Natural Collaborator: You will work with multiple functions, including product owners and developers throughout the product lifecycle, seeking frequent feedback and integrating multiple considerations into your work. 

Responsibilities

Under minimal direction, creates user experience and visual design solutions for assigned projects (or a functional area) based on business objectives and user research. Works independently or serves as lead on projects of moderate complexity. Designs new multi-step user flows using various design tools (. experience and service design maps, journey maps, concepts, storyboards, wireframes and prototypes). Serves as subject matter expert in the of the defined UX and brand standards in the execution of visual, interaction and motion design. Proposes changes or new standards as needed and contributes to pattern library with markup. Contributes to the objective-setting and discovery process, including user persona development and interpreting user goals, and leads some user research activities with minimal guidance from Research Team. Collects and interprets results of user research, concept testing, usability testing and quantitative analysis to make moderately complex design recommendations. Acts as an advocate for the end user within a cross-functional team. Works collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions. Offers guidance and provides constructive feedback to other team members.

Qualifications

As typically acquired through a Bachelor`s degree or equivalent experience and 7+ years of experience in a related field:Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup Familiarity with the following core disciplines, with demonstrated expertise in at least two and familiarity with two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design Exceptional written and oral communication skills Proven ability to present projects and status reports to senior management Strong organization and analytic thinking skills, with ability to translate moderately complex content into user scenarios, flows and diagrams Proven track record of collaborating effectively with cross-functional teams

About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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