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Customer Service Associate

3 months ago

Fayetteville, United States NavitsPartners Full time

Position: Customer Service Associate 
Location: Springdale, AR
Duration: 6 Months

Schedule: 2nd shift Sun-Tues, every other Saturday 8 pm – 8 am
Training Schedule: Mon-Fri 8 am – 5 pm (May include Sat/Sun for additional off-shift training)

Position Summary:

The Customer Service Associate (CSA) is responsible for managing the relationship between carriers, customers, and sales groups for their assigned accounts. The CSA will ensure high levels of customer service by becoming deeply familiar with the customer's organization, product needs, processes, and procedures, and partnering with the Sales team.

Key Responsibilities:

  • Customer Relationship Management:

    • Serve as the primary contact between the supply chain and assigned external customers.
    • Analyze incoming emails and determine prompt resolutions.
    • Establish and maintain positive, effective relationships with key internal contacts.

  • Dispatch Systems Utilization:

    • Utilize several dispatch systems (TES, LME, Four Kites, OTR) and external scheduling systems (Retailix, Retail Link, UNFI, One Network, etc.) to problem-solve for all business units.
    • Maintain knowledge of internal policies, procedures, and software applications.
    • Maintain knowledge of external customers’ organizational structures, procedures, and other pertinent information.

  • Problem Solving & Cost-Effective Solutions:

    • Identify and implement creative solutions to resolve issues that negatively impact the delivery process.
    • Positively represent the company and ensure accurate delivery of products to external customers.
    • Utilize available resources to identify the most cost-effective solutions.

  • Administrative Duties:

    • Answer emails, confirm deliveries, and track for on-time delivery.
    • Handle up to and possibly exceeding 300 emails per day.
    • Ensure that all aspects of the delivery process are handled efficiently.
Qualifications:

  • Education:

    • Bachelor’s degree or equivalent work experience in transportation or logistics is preferred.

  • Experience:

    • 1-3 years of business experience in transportation or logistics.
    • Experience in a transportation field role such as Dispatcher, Transportation Associate, or Operations Associate.

  • Skills:

    • Proficient with MS Office applications.
    • Strong written, oral, and interpersonal communication skills.
    • Conflict management, problem-solving, and negotiation skills.
    • Ability to multi-task and maintain a positive attitude.
    • Must be on time and dependable.

  • Additional Requirements:

    • No job hopping; looking for a candidate who desires a long-term career.
    • Soft skills: Ability to multi-task, punctuality, dependability.
    • Temp to Hire: Yes.
    • Supervisory: N/A.
    • Travel: No travel required.
Team & Interview Details:
  • Team Size: 12 members.
  • Number of Positions: 1.
  • Pay Rate: [***] (Please insert the pay rate).
  • Interview Process: In-person, 1 round.
  • Timeframe: Interviews to be scheduled ASAP.