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Field Service Technician

4 months ago

Juneau, United States 4684 SMC Region USC Full time

Sandvik Mining & Rock Solutions is looking for an

Field Service Technician - Underground Western Operations Area

If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining & Rock Solutions welcomes you to consider this fantastic Field Service Technician opportunity

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Key performance areas

As the Field Service Technician, you will troubleshoot, repair, and maintain mechanical and or electrical aspects of underground mining equipment and components at high profile mining sites. The Field Service Technician is also responsible for new equipment commissioning and training at customer sites with minimal supervision. This role will largely cover the Western USA market.

Additionally, the Field Service Technician will

Inspect equipment for proper performance and determines faults and malfunctions Adjust equipment and repair/replace defective parts components or systems according to scopes of work Tests repaired equipment to ensure proper operational performance Complete accurate time records, technical reports, failure reports, and parts lists Actively participate in continuous improvement initiatives Stay current with the industry, customer, product developments and technical best practices Customer Service Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction Stay current and in compliance with all Sandvik, Customer, State, and Federal regulatory safety policies. Ensure customer satisfaction within the area of primary responsibility

The Field Service Technician will spend their time working underground and surface, so candidates must be comfortable with these conditions . As this role requires approximately 25% travel, you will be provided with a company vehicle.

This position is located in the Western USA area

Your profile

You possess a technical certification or diploma in mechanical or electrical fields and a minimum of 7 years industry related experience. Diesel and high voltage electrical experience would be an advantage. You are a team player with excellent communication and active listening skills and the ability to maintain strong customer relations with internal and external customers. You are flexible and self-motivated, with a drive to achieve customer satisfaction.

The Field Service Technician will also possess:

A safety champion capable of working alone and stopping work, if required Excellent troubleshooting ability with strong diagnostic and problem-solving skills Excellent written and oral communication skills Possess strong interpersonal skills with a customer service based personality Knowledge of hydraulics, pneumatics and electrical systems Ability to read blueprints and interpret equipment schematics Must conform to ISO Standards

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement