Assistant Manager

4 months ago

Maumee, United States CSD- Marco's Franchising Full time

As Assistant Manager you will be responsible for day-to-day operations and supervising the crew and the workstations and have thorough knowledge of Marco’s procedures for each position and the business in general. Thorough knowledge and execution of Customer Service, Product Quality, Safety, Sanitation and Maintenance policies and procedures are crucial, as well as cash and people management. An Assistant Manager will learn everything a manager does and with excellent execution there will be opportunities for advancement within the brand.

Essential Duties and Responsibilities:

  • Leads Crew Members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.
  • Motivates and coaches Crew Members and assists in the training of new Crew Members.
  • Excels in performing all Crew Member tasks including: makeline, cut table, monitoring the ovens, packaging of products, quality check and order accuracy, and Guest relations. 
  • Follows Marco’s procedures for preparing dough, sauce, and toppings, and correctly making all Marco’s products.
  • Operate all machinery in accordance with Marco’s safety requirements and all applicable state and federal laws (by law, employees under the age of 18 cannot operate or clean certain machinery).
  • Maintains cleanliness of the store.
  • Works as a team player to support other employees in completing their tasks.
  • May assist General Manager in day-to-day operations with tasks including scheduling, ordering, and team development.
  • Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.
  • Ensures the restaurant follows the preventative maintenance program regarding facility, equipment, and grounds maintenance.
  • May assist General Manager in recruiting, interviewing, and hiring of Crew Members.
  • Maintains fast, accurate, and outstanding service, ensures an excellent Guest experience and makes sure all products are consistent with company standards.
  • Completes all other duties as assigned.

Required:

  • High School Diploma or equivalent
  • Must be at least 18 years of age
  • Valid driver’s license

Preferred:

  • ServSafe certified

Physical Requirement(s):

  • Must be able to stand for long periods of time (10 hours) on any given day.
  • Need to be able to lift minimum 50 lbs.

Critical Competencies:

  • Maintain compliance with all corporate-mandated training certification requirements.
  • Maintain a positive, can-do attitude and demeanor conducive to a 5-star Guest experience.
  • Maintain compliance with all company, store, federal, state, and local policies, procedures, laws, and ordinances as required (particularly regarding food, health, and safety).
  • Maintain a just-opened store and personal appearance - unless actively making a product, all employees should be cleaning, all the time.
  • Advocate and demonstrate Marco’s Cultural Beliefs on a daily basis.
  • Avoid any use of personal electronic devices while on the clock.
  • Demonstrate teamwork and a sense of urgency. 
  • Abide by all policies as set forth in the Marco’s Handbook and the Marco’s Manuals.

WELCOME TO MARCO’S PIZZA
Our mission is to be the Employer of Choice, the Partner of Choice and the Pizza of Choice - in that order. We’re in the people business, we just happen to make pizza
Fulfilling this mission requires a commitment to excellence and a unique approach to cultivating workforce talent. Our main focus with employees is to ensure that hardworking, innovative employees like you are given the tools and opportunity to succeed and grow your career. This emphasis on employee career growth and personal development demonstrates our belief that every team member – regardless of their position – contributes something important and valuable to our organization. It’s more than a business to us, it’s a family.
Marco’s commitment to excellence doesn’t just end with our product or even our employees. It means that we also deliver a Primo experience to everyone we interact with, whether it’s a guest, a franchisee, a business partner, or a co-worker. We believe in showing hospitality always, respecting others, and creating an environment where ideas can be shared, and we can learn from each other’s diverse experiences.
We are so pleased to have you join our team and we hope Marco’s will be a company that you are proud to work for.

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