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District Manager

4 months ago


Atlanta, United States MarketSource Full time
MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models. 

Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.

Job Summary:

The District Manager role requires meeting and exceeding client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. In order to do their jobs effectively, the District Manager must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. District Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part time retail sales reps.

Essential Functions: 

· Manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, call report compliance, active customer engagement, sales, merchandising, and inventory management

· Establishes and maintains critical relationships with client and program leadership

· Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives

· Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching

· Ensures employee satisfaction through progressive employee engagement

· Manages attrition through key performance indicators

· Manages performance in market to achieve all sales and customer service objectives

· Works collaboratively with field sales leadership to achieve all client and program objectives

· Communicates and executes launch of projects and initiatives

· Participates in and delivers regular program leadership meetings

· Provides regular reports to program leadership

· Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times

· Provides feedback on current kiosk performance, derives plan of action for future progress, and ensures execution to that plan

· Provides responsibility for distribution, tracking and retention of all team resources

· Identifies trends and opportunities and utilizes for continuous sales and experience improvement

· Responsible for all hiring, training, and performance management of employees within market 

· Makes all hiring and termination decisions in collaboration with HR

· Gathers intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations

· Coaches and trains store management and sales representatives within market. 

· Responsible for all retail operations within the assigned market
 

Required Knowledge, Skills and Abilities:

· Excellent communication skills both verbal and written

· High level of business acumen

· Ability to train, coach, guide and develop subordinates

· Ability to incent and drive sales reps to perform and deliver client expectations

· Collaboration, problem solving, and critical thinking skills.

· Action and detail oriented; able to prioritize while handling multiple tasks

· Proficient in MS Office (Word, Excel, PowerPoint, etc.)

· Ability to build and maintain relationships

· Proactive, high energy, self-motivated, an entrepreneurial “can do” attitude

· Ability to influence/Influencing skills
 

Job Requirements:

· Bachelor’s Degree or equivalent required, experience in lieu of degree acceptable

· 3-5 years training, sales, account management or related experience and 2+ years of retail management experience required

· Multi-Unit Specialty Retail management experience required

· Proven record as a leader and multi-unit manager

· Proficient in all MS Office suite of products; Word, Excel, PowerPoint

· Must be flexible to work evenings and weekends.

· Must have a valid US drivers license

· Travel Required – 60% - 75% travel required to assigned stores.

o Out of state travel required.MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following: Medical, dental & vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.