PT Customer experience manager for nights and weekends

2 months ago

Bel Air, United States Michaels Full time
Store - BALT-BEL AIR, MDQue ferez-vous?

Offrir une expérience de magasinage centrée sur la clientèle en gérant et en
obtenant une exploitation de l’aire des caisses efficace et en respectant les attentes.
Diriger les processus omnicanaux. Maintenir les normes de rangement du magasin
pour tenir nos promesses de marque. Offrir un service à la clientèle courtois.

Activités principales

• Aider le directeur du magasin à gérer et à assurer le respect des procédures opérationnelles normalisées (PON) et des programmes de l’entreprise pour assurer la conformité aux lois et règlements applicables, assurer la mise en pratique des politiques et des normes de l’entreprise et tenir l’équipe responsable des conditions du magasin et des résultats obtenus.

• S’assurer que les politiques et les procédures à l’aire des caisses sont respectées, atteindre les IRC et gérer l’équipe afin que les membres atteignent les IRC liés à leur poste.

• Planifier et diriger l’exécution des cours et des événements en magasin en fonction du programme de l’entreprise.

• Diriger les processus omnicanaux. • Gérer et exécuter les programmes de prévention des pertes et de sécurité. • Aider avec le processus de compte de l’argent et des dépôts bancaires. • Aider avec les processus liés aux stocks, ce qui comprend les retours aux fournisseurs (RAF) et les activités d’avis préalables à l’expédition (APE) au besoin. • Aider à intégrer les nouveaux membres d’équipe. Révision effectuée en février 2023

• Former, observer et encadrer l’équipe du service à la clientèle (sur la surface de vente et aux caisses) pour obtenir des résultats, participer au processus de gestion du rendement, soutenir le développement des talents de votre équipe, utiliser les compétences de leadership pour le développement personnel continu.

• Agir en tant que gérant en service (GES). • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l’engagement envers la vision et les valeurs de l’entreprise, projeter une image positive et servir de modèle pour les autres.

• Accueillir les clients, les aider à trouver les produits et offrir des solutions.

• Participer aux processus de déchargement du camion et de remplissage des présentoirs pour assurer que les normes des livraisons par camion sont suivies et que le budget est respecté.

• Gérer et exécuter les programmes de prévention des pertes et de sécurité.

• Avoir une formation multidisciplinaire pour la vente et la production dans l’encadrement sur mesure.

• Dans certains magasins où il n'y a pas de gérants de l'encadrement, les responsabilités comprennent également : la livraison de solutions d'encadrement sur mesure de haute qualité à nos clients dans les délais prévus, en planifiant et en gérant l'exécution de la charge de travail de l'encadrement en partenariat avec le directeur du magasin.

Type d’expérience préférable requis pour le poste.

• Expérience de gestion d’un commerce de détail préférable

Exigences physiques et environnementales (CD, Artistree, magasins) La description du poste doit préciser les exigences physiques minimales du poste telles que les exigences liées au temps passé debout, assis, à soulever des charges, à marcher et à effectuer des mouvements répétitifs. Décrire les conditions environnementales pour lesquelles le postulant ou l’employé doit être au courant, tout particulièrement en ce qui a trait aux facteurs environnementaux pouvant causer un risque de santé ou de sécurité.

Environnement de travail • Habileté à rester debout pendant de longues périodes • Habileté à se déplacer dans le magasin • Se courber, soulever, transporter, atteindre et s’étirer fréquemment • Soulever des boîtes lourdes et accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire. • Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques entrepôts peuvent ne pas être climatisés; il se peut que du travail à l’extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions); l’atelier d’encadrement comporte une machine de coupe du verre et une presse à Révision effectuée en février 2023 Page 3 • Si vous avez besoin d'aide pour accomplir ces fonctions essentielles de l'emploi, veuillez contacter votre supérieur hiérarchique afin que nous puissions entamer le processus interactif avec vous pour déterminer si un accommodement raisonnable est possible. chaud; les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit (MIKBenefits.com)


CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit . (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Customer Experience Associate

    1 month ago

    Bel Air, Maryland, United States Weis Markets Full time

    Customer Experience AssociateWeis Markets is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...

  • Customer Experience Associate

    4 weeks ago

    Bel Air, Maryland, United States WEIS LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at WEIS LLC. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key Responsibilities•...

  • Customer Experience Associate

    4 months ago

    Bel Air, United States WEIS LLC Full time

    Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 550 West MacPhail Road Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is...

  • Customer Experience Associate

    3 months ago

    Bel Air, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 550 West MacPhail Road Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for...

  • Sports Experience Coordinator

    4 weeks ago

    Bel Air, Maryland, United States i9 Sports - N. Harford and Cecil Counties, MD Full time

    Job SummaryThe Sports Coordinator is responsible for enhancing the i9 Sports Experience for players and coaches. This role involves building relationships with players, parents, and coaches while ensuring the instructional aspects of the i9 Sports Experience are delivered. Observing, assessing, and assisting our coaches is paramount. The position entails...

  • Sports Experience Enhancer

    3 weeks ago

    Bel Air, Maryland, United States i9 Sports - N. Harford and Cecil Counties, MD Full time

    Job Descriptioni9 Sports - N. Harford and Cecil Counties, MD is seeking a motivated and experienced Sports Coordinator to enhance the i9 Sports Experience for players and coaches. The ideal candidate will have a passion for youth sports and a strong ability to build professional relationships.ResponsibilitiesEmpower volunteer coaches to lead practice...

  • Sales Associate

    3 weeks ago

    Bel Air, Maryland, United States Carter'sOshKosh Full time

    Customer Experience ExpertCarter's/OshKosh is seeking a Sales Associate to provide exceptional customer service and drive sales in our stores. As a Customer Experience Expert, you will be the face of our brand, greeting customers, answering questions, and making recommendations to ensure a positive shopping experience. You will also be responsible for...

  • Sales Associate

    3 weeks ago

    Bel Air, Maryland, United States Carter'sOshKosh Full time

    About UsCarters, Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip*Hop, and Little Planet brands.We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without...

  • Travel Physical Therapist

    7 days ago

    Bel Air, United States National Staffing Solutions Full time

    Details of the PT - Physical Therapist opening in Bel Air, MD:Anticipated Start Date: 04/08/2024Anticipated Pay Range: $0.00 - $0.00Anticipated Duration of Assignment: 13 WeeksAnticipated Schedule: VariesAt National Staffing Solutions, we have the privilege and honor of working with dedicated healthcare professionals that make a positive impact in aiding...

  • Travel Physical Therapist

    1 week ago

    bel air, United States National Staffing Solutions Full time

    Details of the PT - Physical Therapist opening in Bel Air, MD:Anticipated Start Date: 04/08/2024Anticipated Pay Range: $0.00 - $0.00Anticipated Duration of Assignment: 13 WeeksAnticipated Schedule: VariesAt National Staffing Solutions, we have the privilege and honor of working with dedicated healthcare professionals that make a positive impact in aiding...

  • Travel Physical Therapist

    1 month ago

    Bel Air, United States National Staffing Solutions Full time

    Details of the PT - Physical Therapist opening in Bel Air, MD: Anticipated Start Date: 04/08/2024 Anticipated Pay Range: $0.00 - $0.00 Anticipated Duration of Assignment: 13 Weeks Anticipated Schedule: Varies At National Staffing Solutions, we have the privilege and honor of working with dedicated healthcare professionals that make a positive impact in...

  • Assistant Manager, Arena Events

    1 month ago

    Bel Air, United States Harford Community College Full time

    Reporting to the Director of Events & Conferencing/General Manager, the Assistant Manager, Arena Events & Operations supports event logistics and planning for the Arena. Key responsibilities include venue rental sales, event planning and management, event coverage, scheduling, and daily venue operations. This role requires excellent customer service to...

  • Assistant Manager, Arena Events

    7 days ago

    bel air, United States Harford Community College Full time

    Reporting to the Director of Events & Conferencing/General Manager, the Assistant Manager, Arena Events & Operations supports event logistics and planning for the Arena. Key responsibilities include venue rental sales, event planning and management, event coverage, scheduling, and daily venue operations. This role requires excellent customer service to...

  • Assistant Manager, Arena Events

    1 month ago

    Bel Air, United States Harford Community College Full time

    Reporting to the Director of Events & Conferencing/General Manager, the Assistant Manager, Arena Events & Operations supports event logistics and planning for the Arena. Key responsibilities include venue rental sales, event planning and management, event coverage, scheduling, and daily venue operations. This role requires excellent customer service to...

  • Assistant Manager, Arena Events

    4 weeks ago

    bel air, United States Harford Community College Full time

    Reporting to the Director of Events & Conferencing/General Manager, the Assistant Manager, Arena Events & Operations supports event logistics and planning for the Arena. Key responsibilities include venue rental sales, event planning and management, event coverage, scheduling, and daily venue operations. This role requires excellent customer service to...

  • PT Clerk

    2 months ago

    Bel Air, United States Giant Food Full time

    Who Is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware. Giant's mission is beyond stocking groceries on...

  • PT Clerk

    5 months ago

    Bel Air, United States Giant Food Full time

    Who Is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware. Giant's mission is beyond stocking groceries on...

  • PT Clerk

    5 months ago

    Bel Air, United States Giant Food Full time

    Who Is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware. Giant's mission is beyond stocking groceries on...

  • Arena Events Operations Manager

    4 weeks ago

    Bel Air, Maryland, United States Harford Community College Full time

    Job SummaryHarford Community College seeks a highly skilled and organized Assistant Manager, Arena Events to support event logistics and planning for the Arena. This exempt, professional staff role offers a comprehensive benefits package and requires a solid understanding of event production, logistics, and industry best practices.Key ResponsibilitiesSupport...

  • Physical Therapist

    2 months ago

    Bel Air, United States Drayer Physical Therapy Full time

    We are looking for a FLOAT PT to help with our Maryland clinics! You would be floating between our clinics in Edgewood, Aberdeen, Hickory, Bel-Air, and Falston.  This position comes with a FLOAT BONUS!!Join us at Upstream Rehabilitation and be a part of something special! Let’s work together to help our patients thrive and achieve their goals....