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Front Office Manager

4 months ago

Clearwater, United States Pyramid Global Hospitality Full time

Overview

We are looking for a highly motivated, customer focused leader to join our Front Office team as the Front Office Manager. The successful candidate for this role will have a proven track record in hospitality of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in leading hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Qualifications Your Role: You will oversee the Front Office operations to lead the team in helping guests discover their best experience You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports You will develop and mentor a team for the Front Office including Front Desk Agents, Bell Staff, AYS, and Concierge You will ensure proper training materials are in place and used by each department, and implement coaching, career planning and recognition programs for all associates You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy You will lead by example to ensure all guest interactions are handled in a professional manner Provide exceptional customer service by being engaging and taking sincere interest in all guests Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Interact with hotel staff in a professional manner, assisting other departments with necessary information At least two years prior hotel front office leadership experience is desired, as well as, experience working in Marriott brand systems.