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Executive Store Director

4 months ago

Wilmington, United States Dick's Sporting Goods Full time

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. 

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today

OVERVIEW:

DICK’S House of Sport is seeking a passionate, people-first store leader to oversee all functions in our Brandywine, DE location.

GREAT PLACE TO WORK

Builds a strong, high performing team by surrounding oneself with top talent; constantly developing others and building robust succession plans to maintain healthy store leadership talent pools within store.

Focuses on creating inclusive and diverse leadership teams that meet the needs and complexity of communities their store serves.

Leads through day-to-day leading and provides hands-on coaching, development, and two-way feedback, taking action when possible.

Connects with teammates at all levels; motivates, inspires, and builds trust through actively listening and genuine interactions; ensures the team never questions their support or advocacy.

Drives engagement by creating a culture where teammates feel empowered to bring their best self to work to help the organization achieve its objectives and goals.

Uses any possible moment to lead through development; creating space for leaders to identify opportunities within the store and think through actionable solutions; creates exposure and stretch assignments for growth.

Collaborates and develops strong relationships with business partners, both in the field, within the community and at the CSC, regularly levering connections to drive results and reduce pain points for their stores.

Creates regular checkpoints to ensure the Common Purpose, Selling and Service and Community Integration Director are delegating and not taking everything on; if stretched too thin, helps the leadership by reprioritizing and identifying pain points preventing the team from remaining out of the weeds / smaller tasks.

GREAT PLACE TO INVEST

Conducts a weekly review of store metrics associated with athlete satisfaction, teammate experience and store performance, understanding strengths and identifying opportunities. 

Drives the vision and sets direction through transparent and honest communication with all teammates at every level within the store; closing any potential communication gaps and ensuring all teammates feel prioritized when hearing key messaging.

Cultivates innovation by creating visibility for the test and learn initiatives/findings and share best practices to evolve within the organization.

Conducts executive walks with business partners to include vendor tours to sell the HoS concept with sharing vision and bringing our common purpose to life by creating a destination within the community.

Supports and empowers leaders to identify obstacles/challenges seen in the data, make process connections to understand the root causes, and then come to a solution / conclusion on how to address/mitigate.

COMMUNITY INVOLVMENT 

Invests time to gain a deep understanding of local community inclusive of consumer, industry, and competitor market trends.

Creates a culture where teammates feel included and are respected and appreciated for their differences.

Develops a team to builds new and strengthens existing community relationships through innovative thinking and offerings.

Effectively builds programs and events that establish DICK’S House of Sport as an integral community partner.

Empowers the team to introduce localization into the store through product offerings, visual presentation, events, and programming.

Ensures measures of success are clearly defined and stores is prepared for in store events and offerings. 

Conducts athlete insights and teammate learnings to improve future activations to support the community.

GREAT PLACE TO SHOP 

Brings the visual concept to life by showcasing new trends, overseeing and maintaining daily standards of visual presentation, forms, displays and strike points in partnership with VMM.

Understanding of brand strategies, gameplan integrity and thoughtful merchandising to ensure the store is creating inspiring presentations.

Reviews all data inputs and business trends, past, present, and future to then decide where opportunities exist within building and how to effectively coach their team.

Connects with leadership team to ensure planning, organizing, and controlling is happening 30,60,90 days out (personally and professionally) by probing and asking the right questions; pressure testing to ensure the store develops contingency plans for the unexpected

Holds leadership meetings to communicate the company vision, new directions or changes, and any other pertinent information that are crucial for the leadership team to complete their jobs.

Partners with the Common Purpose and Service and Selling Directors to ensure they are scheduling the workforce effectively, where the right people are in the right place at the right time; removing roadblocks in order to set the team up for success.

Validates the athlete experience is being met during peak times and that the workforce is properly deployed.

BRAND & OPS EXCELLENCE 

Demands high standards and holds self and others accountable by having integrity, being consistent, providing clear expectations and setting a clear direction.

Unafraid of giving difficult feedback and aggressively addressing poor performers; shows respect for the store team and individual by having the tough conversation in a timely manner.

Takes time to be intentional about recognizing great performance to teammates at all levels, celebrating individual wins and team accomplishments.

Validates and coaches towards consistent execution of merchandising and visual presentation standards.

Communicates effectively by providing timely and helpful information to others across the organization.

Ensures through validation and hands-on coaching that every teammate they interact with has an adequate level of technical proficiency in produces and processes.

Drives vision and purpose by painting a compelling picture of the HoS vision and strategy that motives other to live the brand and bring the culture to life. 

QUALIFICATIONS:

Bachelor's Degree in Business, Management, Communications, Marketing, or related

7-10 years experience in Store Operations, Community Marketing or Project Management

Bachelor's Degree in Business, Management, Communications, Marketing, or related

7-10 years experience in Store Operations, Community Marketing or Project Management