Travel Shop Assistant
2 months ago
Job Title: Travel Shop Assistant
Location: Wells
Contract Type: Permanent/Part Time
First Bus is a leading provider of transport services, committed to delivering excellent service to our passengers across the UK. We help our passengers achieve over a million journeys every day, with a fleet of 5000+ buses and 14,000+ colleagues. We pride ourselves on our dedication to safety, innovation, sustainability and inclusion.
About the role
Are you a passionate about Travel and love helping others prepare for their next adventure? We are looking for an enthusiastic and customer-focused Travel Shop Assistant to join our team in Wells As a Travel Shop Assistant, you will be the face of our brand, helping customers purchase tickets, plan their journeys and provide them with information on travel routes, schedules and service. If you enjoy customer Interaction and thrive in a fast-paced environment this is the perfect role for you
Accountabilities
Interact with the public face to face and via the telephone regarding the following :
First Bus information, timetables , routes, sell tickets using the ticketer machine. National Express information, timetables, routes, sell tickets via the National Express ticket agents' website. Tourist information for the area. Issuing credit note refunds. Dealing with complaints. Taking payment via card and cash. Managing daily sales sheets on excel. Managing cash float. Managing lost property enquires face to face and via the telephone. Printing timetables and information for customers. Printing Daily Sales sheets and managing them for auditing. Online learning. Security checks for the Elavon card payment machine inputting information on the spread sheet. Keeping office and public areas clean, washing the floor weekly. Picking litter up within the curtilage of the travel shop. Reporting issues regarding the building. Ordering printer ink, stationary.Skills, Experience and Leadership behaviours required
Experience in Customer Service, retail or travel is a plus. Excellent communication skills and the ability to provide clear, helpful advice. Familiarity with bus routes, schedules and the local transport system (training will be provided). Ability to handle cash and process card payments. Strong organisational skills and attention to detail.Rewards & Benefits
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass Cycle to work scheme 25 days' holiday + bank holidays Pension scheme and chance to buy discounted First Group shares Enhanced maternity / paternity pay Flexible workingWe put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
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