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Customer Experience Associate – Hardlines

4 months ago

Vandenberg Air Force Base, United States Exchange Full time

Job Description

SUPERVISES A SHIFT OPERATION IN A FOOD ACTIVITY OPERATION. THIS POSITION REQUIRES ASSOCIATE TO BE FRIENDLY AND PASSIONATELY FOCUSED ON DELIVERING A PERSONALIZED CUSTOMER EXPERIENCE. 1.SUPERVISES THE PREPARATION AND SALE OF FOOD ITEMS DURING AN ASSIGNED SHIFT. RECEIVES, VERIFIES AND CHECKS QUALITY OF FOOD/SUPPLY ITEMS. ESTIMATES AND ORDERS FOOD/SUPPLIES AS REQUIRED.2. GREETS EACH CUSTOMER UPON CONTACT. ASSISTS CUSTOMER BY LISTENING TO NEEDS, OFFERING SUGGESTIONS AND THANKING CUSTOMER FOR THEIR BUSINESS. RESOLVES CUSTOMER COMPLAINTS AT THE LOWEST LEVEL AND INFORMS MANAGEMENT OF BARRIERS TO MEETING THE OPTIMAL CUSTOMER EXPERIENCE. 3.PREPARES, MAINTAINS, AND PROCESSES ACCOUNTING AND FACILITY OPERATIONAL REPORTS. 4.PARTICIPATES IN THE ESTABLISHMENT AND ACHIEVEMENT OF SERVICE AND SALE GOALS FOR THE FOOD OPERATION. ENSURES OPTIMUM STOCK AVAILABILITY BY SUPERVISING OR PARTICIPATING IN PERIODIC STOCK COUNTS AND INVENTORY(S) AND UPDATES MERCHANDISE CONTROL RECORDS. MAINTAINS/CONTROLS PERSONNEL COST AND PRODUCTIVITY STANDARDS. 5.PERFORMS THE DUTIES OF SUBORDINATE ASSOCIATES AS REQUIRED BY WORKLOAD. 6.OPENS AND/OR CLOSES THE FACILITY IN ACCORDANCE WITH PUBLISHED POLICIES/REGULATIONS. ENSURES THE SECURITY OF CASH, FIXED ASSETS AND INVENTORY AND COMPLIES WITH FIRE, SAFETY, SANITATION AND SECURITY REGULATIONS. INITIATES WORK ORDERS FOR REPAIR AND MAINTENANCE. 7.SUPERVISES ASSIGNED ASSOCIATES. ESTABLISHES WORK SCHEDULES, ASSIGNS AND DISTRIBUTES WORK; COUNSELS; PREPARES PERFORMANCE REVIEWS, APPROVES/DISAPPROVES LEAVE SLIPS; TRAINS ASSOCIATES, RECOMMENDS ACTIONS AND PERFORMS OTHER SUPERVISORY FUNCTIONS. 8.RESPONSIBLE FOR ENFORCEMENT OF ALL NAME BRAND FAST FOOD (NBFF) AND EXCHANGE STANDARDS. MUST COMPLETE SERVSAFE (5640) AND APPLICABLE FAST FOOD CERTIFICATION(S) WITHIN 90 DAYS OF HIRE.9.KEEPS ABREAST OF, ACTIVELY SUPPORTS AND, AS REQUIRED, IMPLEMENTS THE PROVISIONS OF PERTINENT PUBLIC LAWS, EXECUTIVE ORDERS, AND DIRECTIVES RELATING TO THE FEDERAL EQUAL OPPORTUNITY (EEO) PROGRAM WITHIN THE EXCHANGE.10.PERFORMS OTHER RELATED DUTIES AS ASSIGNED.ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE MILITARY STAR CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY

Job Grade

2

Career Area

Hospitality and Restaurant Operations

Supervisor

Yes

Who We Are

THE ARMY & AIR FORCE EXCHANGE SERVICE, ALSO KNOWN AS “THE EXCHANGE,” IS THE RETAILER ON US ARMY AND AIR FORCE INSTALLATIONS WORLDWIDE. AN $8 BILLION ENTERPRISE RANKED AMONG THE TOP RETAILERS; THE EXCHANGE OPERATES DEPARTMENT STORES, CONVENIENCE STORES, RESTAURANTS, MOVIE THEATERS AND AN INTERNET SHOPPING SITE TO SERVE SOLDIERS, AIRMAN AND THEIR FAMILIES. IN ADDITION TO US BASES IN GERMANY, ITALY, ENGLAND, TURKEY, SOUTH KOREA AND JAPAN, THE EXCHANGE OPERATES STORES FOR US TROOPS IN IRAQ, AFGHANISTAN, AND THEIR COUNTRIES IN THE REGION. THE EXCHANGE ENSURES SOLDIERS AND AIRMAN HAVE ACCESS TO US GOODS AND SERVICES, WHEREVER THEY SERVE.

Our Focus

WE ARE SEEKING ASSOCIATES WHO HAVE A PASSION FOR DELIVERING AN EXTRORDINARY CUSTOMER EXPERIENCE AND A PASSION FOR SERVING THOSE WHO SERVE, OUR SOLDIERS, AIRMAN AND THEIR FAMILIES

Job Qualifications

6 MONTHS OF RESTAURANT OR RELATED FOOD SERVICE OPERATIONS EXPERIENCE.ORSUCCESSFUL COMPLETION OF NBFF TRAINING OR THE EXCHANGE RESTAURANT OPERATIONS MANAGEMENT ACADEMY (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

THIS IS A SUPERVISORY POSITION AND REQUIRES APPLICANTS TO BE AVAILABLE 0530AM-1500 M-F

THIS IS A REGULAR PART TIME POSITION - WEEKLY HOURS RANGE FROM 20 - 25

ROTATING SCHEDULE IS SUBJECT TO CHANGE DUE TO OPERATIONAL NEEDS. MUST BE AVAILABLE TO WORK WEEKENDS.

EXAMPLE SCHEDULE:

SUNDAY - OFF

MONDAY - 0530-1400

TUESDAY - 0530-1400

WEDNESDAY - 0530-1400

THURSDAY - 0530-1400

FRIDAY - 0530-1400

SATURDAY - Off

Salary Minimum

$21.80

Salary Maximum

$25.44

Job Type

Hourly

Number of Positions Remaining

1

Job Expires

29-May-2024

Benefits Benefits

Health & FSA

RFTRPTINTTFTTPT Medical and Dental Insurance✓✓ ✓ Flexible Spending Accounts✓✓ Health Savings Account (HSA)✓✓ ✓ Health Reimbursement Arrangement (HRA)✓✓ ✓

Comprehensive medical and dental plans are offered to eligible associates. Elected coverage starts on your first day – with no waiting period. For more information regarding medical plans offered, visit .

The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents. We also offer a dependent care flexible spending account for qualifying day-care expenses.

Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.

Disability & Life Insurance

RFTRPTINTTFTTPT Short-Term and Long-Term Disability✓ Basic Associate Life Insurance✓✓ Supplemental Associate Life Insurance✓ Personal Accident Insurance✓✓✓ Dependent Life Insurance✓ Long-Term Care✓✓

We offer a disability plan that provides both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2/3% of your annual pay after a waiting period. Life insurance is available to associates, their spouse and dependents.

Retirement

RFTRPTINTTFTTPT Retirement (Pension) Plan✓ Exchange 401(k) Plan✓✓

The Exchange wants you to be financially prepared for retirement, whether that’s in a couple of years or many years down the road. We want you to be able to retire on your terms, and we know that saving for retirement on your own can be a challenge. That is why the Exchange offers a traditional pension plan along with a 401(k) retirement savings plan.

The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates. Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.

RFT =regular full time | RPT =regular part time | INT =intermittent | TFT =temporary full time |  TPT =temporary part time