Assistant Director of Housekeeping

5 days ago

Philadelphia, United States SOFITEL Full time
Job Description

You will take ownership of cleanliness in the whole hotel and especially guest areas, ensuring that our guests are provided with a clean and comfortable space, and be a part of creating a memorable experience for them.

Assistant Director of Housekeeping

What’s in it for you:

  • Unlimited career development opportunities, both nationally and internationally.   The sky is your limit
     
  • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy.


What you will be doing:

  • You will provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members.

  • In addition to daily quality inspections, you will exercise good judgment and a strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel’s public spaces and heart of house areas.

  • Provide feedback to the team and assist in the development of the department/team skills. Use your leadership to ensure your team is set up to successfully and seamlessly create a desirable experience for our guests

  • Collaborate with co-managers and assist where needed; this role may call for you to wear “many hats”, both on the floor and assisting with office duties, paperwork and attending interdepartmental meetings. 

  • Monitor quality and guest satisfaction scores. Develop and implement procedures and practices that will support your team and positively impact the guest experience.


Qualifications

Your experience and skills include:

  • Previous Housekeeping management experience in a luxury setting.

  • Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively.

  • An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing a successful department  

  • A can-do, positive attitude that enables, empowers and inspires others.

  • An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.

  • A desire to learn and grow and a fast paced, challenging, exciting environment



Additional Information

Your team and working environment:

  • Be part of an exciting and influential team to guide the transformation of luxury, French hospitality.
     
  • We recognize and celebrate team and individual successes
  • A brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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