Senior Branch Manager

4 weeks ago


Beaverton, United States First Technology Federal Credit Union Full time

Description


The Senior Manager, Experience Center (XC) oversees all aspects of the daily operations of a larger or more complex XC, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded.

Primary Responsibilities:
  • Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
  • Coach and develop Assistant Managers in the areas of quality, productivity, employee relations/coaching and evaluation, member sentiment, ensuring high levels of performance
  • Implement credit union business strategy at XC level
  • Back up Director in various leadership aspects, as required
  • Own regional initiatives, such as policy or procedure changes and strategic updates
  • Leverage key performance metrics and data to provide insights and make strategic business recommendations
  • Fully handle all escalated member issues within the region, resolving on a timely basis to satisfaction
  • Maintain and enforce systems, policies, procedures and productivity standards
  • Ensure member service projects (change initiatives) meet objectives on time and on budget
  • Partner with Assistant Managers in handling all aspects of XC operations (including monthly self audit, general ledger audits, balancing debit cards, locating transactional errors, cash and vault balancing, negotiable items)
  • Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
  • Research, resolve and communicate operational issues and potential problems to leader and/or other business units
  • Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
  • Manage vendor relationships to support operational excellence and member service levels


Experience and Education Requirement:
  • Minimum Education: Bachelor’s degree is preferred
  • Minimum 5 years’ experience in retail operations with a proven successful track record in deepening and acquiring customer relationships, preferably in financial services
  • Minimum 3 years’ experience leading people or teams, ideally in the sales sector
  • Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals
  • Ability to use data and analytic information to gain insights and drive strategic direction
  • Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
  • Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
  • Familiarity with CRM software is preferred
  • Working knowledge of Microsoft Office Suite
  • Certification/License: N/A


Location Cedar Hills Experience Center | Beaverton, OR 97005
Target Compensation in Beaverton, OR:  $94,000 to $125,000 annual plus quarterly incentive
Benefits options include:  
  • Traditional medical, dental, and vision coverage
  • 401K matching up to 5% per pay period
  • Accrue up to 17 days of Paid Time Off your first year of employment
  • 11 paid federal holidays
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What makes First Tech different? Click here to learn more    
First Tech is not currently offering Visa sponsorship for this position
  • Senior Branch Manager

    3 weeks ago


    Beaverton, Oregon, United States First Technology Federal Credit Union Full time

    Job SummaryThe Senior Branch Manager is a key leadership role at First Technology Federal Credit Union, responsible for overseeing the daily operations of a larger or more complex branch. This individual will be responsible for deepening and acquiring member relationships, ensuring member service levels are consistently exceeded, and driving business...


  • Beaverton, Oregon, United States Russell Tobin & Associates Full time

    About the RoleRussell Tobin & Associates is seeking a highly skilled Senior Software Engineer to join our Platform Team. As a key member of our team, you will be responsible for administering a large, complex GitHub environment for our engineering teams.Key ResponsibilitiesDesign and build automation to manage the developer experience, implement security...


  • Beaverton, United States Unitus Business Center-Tigard Part time $19 - $26

    Job DescriptionJob DescriptionAt Unitus, each employee has an opportunity to make a difference for our members. As part of the Beaverton branch team, the Member Advocate will initiate sales, process routine transactions, open new accounts and take loan applications to ensure our commitment for unparalleled service – the kind that creates the Unitus...

  • Member Advocate

    3 weeks ago


    Beaverton, United States Unitus Community Credit Union Full time $19 - $26

    Job DescriptionJob DescriptionAt Unitus, each employee has an opportunity to make a difference for our members. As part of the Tanasbourne branch team, the Member Advocate will initiate sales, process routine transactions, open new accounts and take loan applications to ensure our commitment for unparalleled service – the kind that creates the Unitus...


  • Beaverton, Oregon, United States NIKE Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Merchant to join our Nike Team Apparel team. As a Senior Merchant, you will be responsible for driving the consumer product offering across various merchandising dimensions, influencing the product offering end-to-end, and focusing on multi-season management of Nike's most innovative...


  • Beaverton, Oregon, United States University of Illinois, Gies College of Business Full time

    Job SummaryWe are seeking a highly skilled Senior Project Manager to join our team at the University of Illinois, Gies College of Business. As a Senior Project Manager, you will be responsible for managing the development and implementation of complex engineering projects, including sanitary sewer and water resource capital improvement projects.Key...


  • Beaverton, Oregon, United States Canon Solutions America, Inc. Full time

    Position Overview:Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in guiding a skilled team of professionals while ensuring top-notch support for clients? If so, you may be the ideal candidate we are seeking. Canon Solutions America, a leader in innovative technology and services, is currently looking for a...


  • Beaverton, Oregon, United States Careers Integrated Resources Inc Full time

    Job Title: Senior Technical Program ManagerLocation: Beaverton, ORDuration: 12+ Months ContractJob Summary:We are seeking a seasoned Senior Technical Program Manager to lead programs and drive end-to-end technology execution. The ideal candidate will have substantial experience in program management within the technology space, strong organizational change...


  • Beaverton, Oregon, United States STAR Autism Support LLC Full time

    Position OverviewSTAR Autism Support LLC is seeking a Senior Account Manager to become a vital part of our Sales team. We are in search of an individual with a proven history of selling integrated solutions of software and services to administrators in major K-12 school districts across the nation.Schedule: Full-Time, M-F during standard business hoursWork...


  • Beaverton, Oregon, United States Careers Integrated Resources Inc Full time

    **Job Title:** Senior Technical Program Manager**Location:** Remote**Duration:** 12+ Months Contract**About the Role:**We are seeking a seasoned Senior Technical Program Manager to join our Technology Operations team at Careers Integrated Resources Inc. As a key member of our team, you will be responsible for leading programs and driving the end-to-end...

  • Senior Survey Manager

    1 month ago


    Beaverton, United States ETHOS Full time

    Our shared passion is in improving the standard of living and quality of life in the communities where we work and live by designing infrastructure that makes services available and accessible to everyone. We are committed to providing quality services and serving our clients, partners, and employees with gratitude, kindness, and integrity. We offer...


  • Beaverton, Oregon, United States Hearthstone Senior Living Full time

    Job Summary:The Assistant Executive Director is a key member of the senior leadership team at Hearthstone Senior Living, responsible for implementing facility, state, and federal policies and procedures. This role requires a strong leader who can model the company's mission, vision, and values, and create a culture of excellence in senior living.Key...


  • Beaverton, United States ASMPT SEMI Solutions Full time

    This position is responsible for managing a team on Engineers who are performing installation, qualification, maintenance, troubleshooting and repair of company supplied equipment of several products. This includes planning, scheduling, coordinating, cost control and monitoring the work in an advisory capacity as well as supervising company employees in the...


  • Beaverton, Oregon, United States Workday Full time

    Advance your career with usBecome a part of our team at Workday, where we prioritize our employees above all else. We believe that fostering our team members' well-being, development, and contributions is essential for achieving business success. At Workday, our focus extends beyond profitability; we are committed to supporting our people, communities, and...


  • Beaverton, Oregon, United States Hearthstone Senior Living Full time

    Job Summary:The Assistant Executive Director is a key leadership position at Hearthstone Senior Living, responsible for implementing facility, state, and federal policies and procedures. This role requires a strong leader who can model the company's mission, vision, and values, and create a culture of excellence in senior living.Key...


  • Beaverton, Oregon, United States Randstad Full time

    About the RoleWe are seeking a seasoned Senior Technical Program Manager to lead programs and drive end-to-end technology execution. This role will interact with multiple Engineering teams and be responsible for ensuring timely, on-budget delivery of technology solutions.Key ResponsibilitiesLead programs and drive end-to-end technology executionInteract with...


  • Beaverton, United States Canon Solutions America, Inc. Full time

    Senior Account ExecutiveUS-OR-BeavertonJob ID: 32269Type: Full-Time# of Openings: 1Category: Sales/Business DevelopmentOR - Beaverton (Portland)About the Role Does the art of the deal drive your day-to-day need to succeed? Do you have a way with words thats matched only by your desire to devour new technology concepts and solutions? Are customer concerns...


  • Beaverton, Oregon, United States Lam Research Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Manager, Workforce Planning and Operations to join our team at Lam Research. As a key member of our Global Customer Operations Group, you will be responsible for leading the Workforce Planning team and driving operational excellence across our North America customer base.Key...


  • Beaverton, Oregon, United States OnPoint Community CU Full time

    Position Overview As a pivotal member of our team, the Lead Teller Operations Supervisor plays a crucial role in maintaining the vitality of our branches. This position requires a natural leader who embodies our commitment to exceptional service while driving both individual and branch sales objectives. Your strong communication skills and ability to mentor...


  • Beaverton, Oregon, United States Lam Research Full time

    About the RoleWe are seeking a highly experienced Senior Manager to lead our Customer Service Business Growth (CSBG) Sales and Business Development team for the Intel account. As a key member of our Intel Global Account Team, you will be responsible for driving business growth strategies and building strong relationships with customers.Key...