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Senior Manager, Risk Analytics/Modeling

4 months ago

Phoenix, United States Charles Schwab Full time

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Transaction Risk Oversight and Monitoring (TROM) is a department within the Financial Crimes Risk Management Enterprise. Our charter is to protect our client’s and the firm’s assets by preventing and mitigating fraud losses utilizing our various tools and vendor solutions such as Enterprise Risk Engine (Actimize), ThreatMetrix, OASIS, Visa Fraud Modeling, and other vendor Models. TROM is responsible for overseeing strategies to interdict fraud perpetrated by criminals in our MoveMoney products and accounts – Wires, ACH, New Accounts, Visa transactions, Bank Bill Pay, Journals and other Schwab products used to move money to and from Schwab. The team is responsible for reviewing historical transactions of known fraud; reviewing existing in house and vendor models used to score fraud; and to keep abreast of new, emerging threats. The team also works closely with our model product owners, Schwab Model Review Oversight organization, Internal Audit teams, and our business stakeholders and in Banking and Brokerage operations to provide updates and metrics on ongoing fraud effectiveness in all of the previously mentioned Move Money products.

Responsibilities

The Sr. Manager is responsible for working with the Senior Team Manager in reviewing, maintaining, and enhancing our fraud strategies utilizing our models by reviewing known fraudulent transactions for patterns of potential criminal activity. The ideal candidate will query transactions from our operational databases and the Schwab Big Query Cloud Datawarehouse using SQL and other BI tools to find the best logic to interdict fraud while maintaining our alert rate within specified operational SLA’s. This individual will also work closely with the Team Manager in this space to review their analysis of the data to identify patterns and logic that would be best suited for intercepting transactions that have a high enough risk profile. The Sr. Manager will leverage data from various sources to propose fraud strategy enhancements to the various strategy teams on the first line of defense. The Sr. Manager will provide recommendations for identifying potential account takeovers and the submission of fraudulent transactions in the Wires, Journal, ACH, Visa, and New Account product spaces. Working on the second line, the Sr. Manager will evaluate performance of production models and maintain documentation pertaining to the performance in adherence to internal risk oversight guidelines. The Sr. Manager will provide remediation recommendations to the first line if performance deterioration is detected and ensure proper documentation is gathered to support any changes.

Additional responsibilities of this role will be modernizing our performance monitoring reporting. This includes helping design and automate model performance information to aide in efficient detection and reporting of model performance.

Key Responsibilities include but are not limited to:

Review historical transactions flowing through Enterprise Risk Engine (Actimize), check fraud model (OASIS), Bank Bill Pay, Visa, and New Account models using SQL to pull data from the databases to perform analysis to arrive at insights.  Review and understand our current fraud strategies for Checks, Visa, New Account open, Wires, Journals, ACH, and Bank Bill Pay and be able to make recommendations to these rules as performance dictates. Work directly with TROM colleagues on second line of defense to ensure appropriate oversight is given to all production models and with the TROM colleagues on the first line of defense to ensure any remediation recommendations are properly communicated and documented. Assist the team and the team manager in collecting data using SQL to present to leadership and other stakeholders the metrics on fraud strategy performance. Work with the team and team manager to identify any data issues or other problems upstream or downstream from our strategies that could impact fraud detection and other operational processes.  Support other individuals with their work when the need emerges.

Key Factors for Success in This Role

Organizational skills: ability to anticipate, improvise, and adapt for efficient resolutions. Consistently manage workloads effectively. Ability to marshal resources to get things done. Can orchestrate multiple activities at once to accomplish a goal. Use resources effectively and efficiently. Arrange information and files in a useful manner. Ensure that all follow-up responsibilities are completed timely and with limited direct supervision. Quality: ability to problem solve with results-oriented style delivering good quality and timeliness. Demonstrated skills in the areas of critical thinking and judgment as they relate to assessing and mitigating risk to our clients and the firm (with respect to Visa debit card transactions) Communication skills: work effectively across functions, maintain composure in stressful situations, and diffuse tense situations comfortably. The ability to yell early and often to avoid not meeting expectations and to be able to liaise between our technical partners and business stakeholders.  Client Focus: dedicated to meeting the expectations and requirements of internal and external clients. Act with the client in mind. Build and maintain efficient relationships with clients and gain their trust and respect.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications:

5+ years of financial services/banking operations experience. 3+ years of analytical experience in the areas of: financial crimes, fraud, and financial transactions. A strong demonstrated ability (5+ years) in being able to write SQL queries from scratch and be able to read and understand existing SQL scripts using multiple schemas (Ex: SQL Management Studio, TOAD for DB2, . Strong data visualization and wrangling skills is a must. Experience with working with BI tools such as SAS, Tableau, Python, R, and any other analytics software (5+ years). Ability to speak to analytical insights derived from working with these or similar tools.

Preferred Qualifications:

A working knowledge of fraud issues. Any experience working with data models and creating rules and logic to review transactions for specific flags and potential risky behavior Demonstrated work history of working well with others in a team environment. Effective skills in the management of personal workloads with an emphasis on producing quality work with minimal errors in a demanding environment. Strong verbal and written communication skills. Why work for us?

Own Your Tomorrow embodies everything we do We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future.